* Define the structure of the IT team (hiring, training, development). * Lead coordinators, analysts, and technicians, promoting a high-performance culture. * Establish productivity goals and evaluate results. * Develop the hotel's technology roadmap (short, medium, and long term). * Align IT initiatives with business objectives (profitability, guest experience, operational efficiency). * Prioritize investments in innovation (e.g.: artificial intelligence, automation, IoT). * Ensure compliance with LGPD, PCI\-DSS (payments), and other regulations. * Implement information security policies and data governance. * Conduct internal/external audits and respond to legal requirements. * Supervise data center infrastructure, hybrid cloud, networks, and telecommunications. * Approve modernization projects (e.g.: migration to SaaS, virtualization, SD\-WAN). * Ensure SLAs (service level agreements) with vendors and service providers. * Select and manage PMS, CRM, channel manager, POS, and other essential systems. * Optimize integrations between systems (e.g.: PMS ↔ front desk ↔ accounting ↔ marketing). * Evaluate cost\-benefit of outsourcing (e.g.: cloud vs. on-premises server). * Prepare and control the annual IT budget (CAPEX and OPEX). * Negotiate with vendors (hardware, software, licenses, support). * Reduce costs without compromising quality (e.g.: virtualization, subscription licensing). * Implement firewalls, SIEM, corporate antivirus, and access policies. * Lead incident response (data breaches, ransomware, DDoS attacks). * Promote security awareness among employees. * Implement technologies that enhance customer satisfaction (e.g.: * Automated check\-in/check\-out (kiosks or mobile). * Smart Wi\-Fi (with captive portal and analytics). * Smart rooms (voice control, IoT, IP TV). * Analyze data to personalize services (BI, CRM tools). * Lead complex projects (e.g.: PMS replacement, ERP implementation). * Adopt agile methodologies (Scrum, Kanban) for faster delivery. * Promote digitization of processes (HR, finance, housekeeping). * Report to management with ROI metrics and IT's impact on business. * Collaborate with departments such as Marketing (digital loyalty), Operations (process optimization), and HR (training). * Represent the hotel at trade shows and hospitality technology forums. * Ensure automated backups and redundancies (on-site and cloud). * Periodically test disaster recovery plans (DRP). * Minimize downtime during crises (e.g.: power failures, cyberattacks). **Requirements:** * Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields. * Minimum of 3 years of experience in Information Technology. * Experience in management or coordination roles leading multidisciplinary teams. * IT governance (e.g: COBIT, ITIL). * Project management (Scrum, Kanban, PMP, etc.). * Networks and infrastructure (LAN/WAN, servers, backups). * Information security (standards, policies, LGPD). * Organized, detail-oriented, and strong analytical skills. * Good communication skills to interact with staff. Advantageous qualifications: * Certifications such as ITIL, PMP, Scrum Master, ISO 27001, among others. * Previous experience in the hospitality industry. Job type: Full-time, Permanent CLT Pay: starting at R$1\.800,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Company cell phone * Partnerships and commercial discounts Additional payments: * 13th salary * Vacation bonus * Night shift premium * Commission * Overtime pay * Incentive plan Selection question(s): * What is your salary expectation? * Do you have proven experience in the IT field? Education: * Completed Bachelor's degree (Mandatory)