We are looking for an intern to work as a **Level 1 Technical Support** at Bemmelhor Soluções Inteligentes, a company located at CRITT/UFJF and a leader in cloud telephony solutions. If you enjoy technology, have an aptitude for learning, and want to start your professional career in the technical support field, this opportunity could be perfect for you! **Your main responsibilities will include:** * First-level customer support (via chat, WhatsApp, phone, and email); * Recording and documenting support interactions; * Creating, categorizing, and tracking service tickets in the system; * Assisting with onboarding new clients and conducting training sessions; * Configuring equipment such as extensions, IP phones, and routers. **Mandatory requirements:** * Currently enrolled in a technical or higher education program in the technology field; * Computer literacy and familiarity (analytical and curious profile); * Proficiency in Office Suite or LibreOffice; * Strong verbal and written communication skills; * Interest in systems, networks, and customer service. **Desirable requirements:** * Outgoing personality with strong customer service aptitude; * Comfortable with computer systems (candidates with gaming experience often perform well); * Eagerness to learn and grow in technical environments. **What we expect from you:** * Proactivity and effective communication; * Organization and responsibility; * Logical reasoning and ability to handle pressure; * Teamwork skills and adaptability to processes; * Focus on results and customer satisfaction. Minimum Education Level: Bachelor's Degree