TECHNICAL SUPPORT TECHNICIAN (3AM IT Services - Santo Amaro)

Description

Job Summary: A Technical Support professional responsible for providing on-site customer support, resolving microcomputing and telecommunications issues, and performing preventive and corrective maintenance. Key Highlights: 1. Field operations in microcomputing and telecommunications 2. Preventive and corrective maintenance of equipment 3. Installation and configuration of devices and systems An IT solutions company is seeking a Technical Support Technician in Juiz de Fora. Since 2011, 3AM IT Services has been consolidating its position in the market as an IT solutions provider, offering End User Support and Professional Services. In 2014, it joined the Rio Minas Group, further expanding its presence and now employing over 70 professionals across various regions of Brazil, serving 100% of the national territory. Today, it is a company recognized for its services among major market players, supporting large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. **Responsibilities:** Perform on-site microcomputing and telecommunications support. Collect parts from the distribution center (CD) and replace equipment. Resolve technical issues directly at customer locations. Serve multiple customers per day, with mobility between regions. Availability for coverage assignments whenever required. Perform preventive and corrective maintenance of equipment. Install and configure devices and systems as needed. Manage service tickets and appointment scheduling. Document all activities and outcomes of support interventions. Communicate effectively with customers and internal teams to ensure proper issue resolution. Previous experience as a Technical Support Analyst, User Support Specialist, Help Desk Assistant, or Computer Technician may indicate alignment with some responsibilities of this role. Completed technical certification required; relevant experience mandatory. **Compensation and Benefits:** * Salary: BRL 2,300.00 * Meal Allowance * Food Voucher * Kilometer Reimbursement * Overtime Pay **Additional Information:** * Employment Type: Full-time, On-site * Work Schedule: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00.