Operations Analyst

Description

Job Summary: The Operations Assistant will provide technical support and customer relationship management, ensuring the quality and compliance of solar energy projects. Key Highlights: 1. Technical support and monitoring of solar energy projects 2. CRM management and technical validation of construction works 3. Focus on customer satisfaction and project quality SOLFI, a fintech leader in solar energy financing and financial solutions for integrators, is experiencing strong growth and seeks an Operations Assistant to provide technical support, project monitoring, and customer relationship management, ensuring quality, performance, and technical compliance of construction works executed by our partners. Main Responsibilities Technical Validation Verify and validate construction work records submitted by partners; Cross-check system monitoring data; Validate technical parameters of equipment; Support technical analysis and issue resolution related to projects. CRM Management Input new projects into the CRM; Record interactions, progress updates, and follow-up actions; Perform remote technical interventions when necessary. Customer Satisfaction Conduct positive project confirmation calls at 15, 30, 60, and 90 days; Monitor: Equipment delivery; Adherence to deadlines; Construction execution; System monitoring; Performance of implemented projects. Requirements Bachelor's degree in Engineering or Administration (in progress or completed); Intermediate-level Excel proficiency; Prior experience with CRM systems; Experience in solar energy will be considered a plus. Desired Soft Skills Organization and attention to detail; Strong verbal and written communication skills; Analytical mindset and problem-solving ability; Proactivity and sense of responsibility; Ability to handle multiple tasks simultaneously; Effective time management and deadline adherence; Collaborative spirit and strong interpersonal skills; Commitment to quality and customer satisfaction. Employment Type: Full-time, CLT permanent contract Compensation: Starting from R$2.200,00 per month Benefits: * Meal allowance Work Location: On-site