Logistics Account Manager

Description

Job Summary: We are seeking a Logistics Account Manager passionate about challenges and results-oriented, to manage and develop last-mile suppliers and field teams, optimizing workflows and processes. Key Highlights: 1. Manage and develop last-mile suppliers and field teams. 2. Lead with impact and optimize workflows. 3. Drive operational efficiency and team performance. Company Overview: If technology exists for you to improve life's journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing meaningful work—and that embraces diversity to create and share even the paths we (still!) don’t yet know. We work to generate value not only for our users but, above all, for the communities we serve and society as a whole—making people’s lives better through services that simplify daily life—whether via mobility and delivery services (99) or digital payments (99Pay). To simplify life for millions of people every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies in our stomach—and that’s why we work at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and opinions, learning together, failing fast, learning, and adjusting our path to build solutions that deliver even better outcomes. #LI-Hybrid Team Overview: We are looking for a Logistics Account Manager passionate about challenges, exceptionally organized, and deeply focused on results. If you have a proven track record managing and developing last-mile suppliers and field teams, this is the perfect opportunity to join us! Here, you’ll have the chance to lead with impact, optimize workflows, and leverage your analytical skills to continuously improve our processes. We seek a professional who knows how to drive operational efficiency and team performance—and who excels as a facilitator of cross-departmental collaboration. If you have experience managing external operations and implementing improvements that align operations with business goals, we want you on our team! If you’re ready to make a difference and grow with 99, this role is for you. Come transform the future of operations and join an innovative, dynamic team! Work Model: Hybrid/Field-based (focus on partner visits + 1 fixed day in the office) Location: Recife/PE Level: Senior Role Responsibilities: * Manage relationships with owners and managers of Logistics Operators, acting as the "account manager". * Conduct periodic management rituals (weekly/monthly performance meetings), presenting results and performance diagnostics. * Develop and monitor action plans (PDCA) to correct indicator deviations. * Ensure partners adhere to the company’s quality standards and compliance requirements. * Perform tactical demand vs. capacity planning for your portfolio of Logistics Operators (OLs). * Execute system scaling-up operations, ensuring alignment with the plan. * Monitor operations in real time alongside partners. * Daily monitoring of operational KPIs and fleet lifecycle (onboarding, engagement, churn). * Translate raw dashboard data into actionable business insights to guide OL decision-making. Role Qualifications: * Experience: Prior experience in logistics operations, last-mile delivery, transportation management, or franchise/partner management. * Analytical Profile: Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, data manipulation). Knowledge of SQL. Familiarity with BI tools (Power BI, Tableau, or Metabase) is a plus. * Problem Solving: Ability to examine poor metrics, investigate root causes, and propose practical solutions. * Influence & Negotiation: Skill in diplomatically and collaboratively holding third-party partners accountable for results, building long-term relationships. * Availability: This role is predominantly field-based (visits). Candidates must be available for frequent travel within the operational region. * Resilience: Ability to thrive in high-pressure, fast-paced environments (typical of retail/logistics). EEO Statement: * Deliver Value to Users — We exist to do what’s best for our users and innovate to stay ahead. We balance experience, efficiency, and growth—with safety always first. * Data-Driven — We believe decisions should be guided by data. Numbers help us navigate our business strategically. * Ownership & Results Focus — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on our promises and pursue excellence in execution—setting a high bar and giving our utmost in everything we do. * Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust. We listen to everyone before deciding—and once we decide, we deliver together, even if we disagree. * Integrity — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what’s right. * Develop Each Other — Our growth comes from constantly stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we grow—and help those around us grow too—raising our collective bar. * Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, infusing our environment with positive energy. We are resilient, unafraid of challenges, and always celebrate our successes. * Live Diversity — For us, the heart of diversity is inclusion, equity, and respect. We believe diversity fosters a more creative, energetic environment—so we celebrate differences, and everyone here can truly be themselves. **Diversity & Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to do so, we rely on governance from our Diversity Committee, working alongside HR, leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey—one that still has much ground to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms