Job Summary: Software Developer focused on Application Support to ensure stability and performance, investigating root causes, developing fixes, automations, and optimizing processes with AI. Key Highlights: 1. Revolutionizing healthcare in Brazil using technology and AI 2. An environment with high autonomy and cutting-edge technologies 3. Ensuring platform stability and performance Have you ever considered using **technology** to advance the best practices of **medicine**, and more importantly, help transform Brazil’s healthcare system? Our dream is to revolutionize the healthcare environment—making it more accessible, more human, and simpler. But to achieve this, we need people who challenge the status quo and think big every day. If you thrive in an environment with high autonomy, enjoy working where you can take risks daily, and want to use the market’s leading technologies, join our team! **Responsibilities and Duties** As a Software Developer focused on Application Support, your mission will be to ensure the stability, performance, and reliability of our platforms, serving as the essential bridge between operations and engineering. You won’t just solve problems—you’ll drive continuous improvement. We expect you to leverage your software expertise to investigate root causes in a microservices environment, develop fixes, create automations, and implement AI-based solutions to optimize our support processes. Your key responsibilities will include: * Incident Management: Investigate issues in our applications and their integrations, performing diagnostics, root cause analysis, and implementing solutions (workarounds or permanent fixes). * Log Analysis: Use observability tools for troubleshooting issues in cloud environments (GCP). * Developing and Implementing Fixes: Work directly in the codebase to fix bugs and vulnerabilities, using Git/GitHub for version control and participating in production deployment cycles. * Creating and Maintaining Automations: Identify automation opportunities in support routines and manual processes, contributing to team efficiency. * Creating and maintaining technical documentation, procedural manuals, and knowledge base articles. * Supporting integration sustainability with partner and vendor systems, ensuring smooth operation of our processes. * Exploring and Applying AI Solutions: Research and implement Artificial Intelligence–based solutions to predict failures, optimize support interactions, and intelligently scale our support capabilities. * Ensuring Microservice Health: Monitor inter-service communication, investigate failures, and guarantee resilience across our distributed architecture. * Collaborating cross-functionally, especially with Engineering and Product teams: Work closely with engineering teams to communicate support learnings and influence the product roadmap. **Requirements and Qualifications** * Experience supporting and maintaining web applications, integrations, and APIs (REST and SOAP). * Experience with programming languages, preferably Node.js. * Experience with relational and non-relational databases and SQL. * Experience analyzing, identifying, and resolving systemic issues at their root cause. * Experience coding and implementing production fixes, following best practices throughout the software development lifecycle. * Experience with code versioning tools, preferably GitHub. * Experience with automations (scripts, bots, etc.) to optimize processes. * Experience with Cloud platforms. Nice-to-Haves: * Experience with Google Cloud Platform * Experience with messaging systems such as RabbitMQ. * Practical knowledge of microservices architecture. * Experience with monitoring / observability tools, preferably Grafana and OpenTelemetry (Otel). * Practical experience applying Generative AI to optimize daily workflows. **Additional Information** **Learn about our benefits package!** Health Insurance. Dental Insurance. Flexible Meal/Meal Allowance via Flash card. Monthly Remote Work Allowance. Childcare Assistance for Sami mothers. Chair Purchase Allowance. Birthday Day Off. 6-month Maternity Leave and 20-day Paternity Leave. Wellhub (formerly Gympass) – partnership with numerous gyms nationwide offering attractive pricing. Wellz – weekly therapy sessions and mental health–focused content. Sami Hub – development platform with over 100 behavioral courses to support your growth. SESC. Founded in 2018, our fuel is passion for healthcare and the desire to make a difference. Here, we make things happen. With focus and determination, we’re building a future where quality healthcare is accessible to everyone. We’re not just a health insurance provider—we’re a platform offering both remote and in-person medical care that goes far beyond clinical services. Each member has access to a multidisciplinary healthcare team dedicated to their overall well-being—addressing all aspects and individual needs. We help people feel good, healthy, and happy—and fully realize their potential. **WE BELIEVE THIS CHANGES THE WORLD!** With proprietary technology, AI, and human-centered care driving healthcare transformation, we bring together the best practices of medicine and reimagine outdated concepts. We deliver top-tier service paired with a memorable experience—at an affordable price—to democratize access to healthcare. **OUR WAY OF WORKING** Here, every person is the **protagonist** of their own story—and simultaneously part of a supportive, collaborative team achieving **remarkable results**. Our people believe in the power of **collaboration** to impact each other’s lives, in innovation as the engine of our curiosity, and in going beyond—always pursuing excellence in everything we do—with **adaptability** and absolute confidence in the future we’re building today. Together, we cultivate a culture rooted in respect, trust, and learning—where everyone has the opportunity to grow and leave their mark on this bold, ambitious dream. At Sami, we understand, respect, and value the individuality of every Samer on our team. We are inclusive and build diverse, restless, agile, and candid teams. Prioritizing care for our people, balance, and flexibility, we champion hybrid work; thus, most of our workforce is based in São Paulo—where our story began and continues to expand!