IT Support Analyst

Description

Job Summary: Mid-Level IT Support Analyst to work on Identity and Access Management, documenting evidence and supporting continuous improvement of processes. Key Highlights: 1. Execute Identity and Access Management processes. 2. Support continuous improvement of Access Management processes. 3. Ensure service delivery in accordance with process standards. **We have an amazing opportunity for a Mid-Level Support Analyst \- Uberlândia/MG** Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We are looking for a team of engaged professionals passionate about making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main responsibilities:** Execute processes related to the Identity and Access Management lifecycle (access creation, modification, removal, and review). Document evidence to ensure traceability. Report bugs and support root cause analysis when required. Ensure service delivery in accordance with process standards. Support continuous improvement of processes within the Access Management stream. **Mandatory Requirements:** Experience with IAM / Access Management processes. Familiarity with Active Directory, Azure AD, or similar systems. Experience with service workflows, preferably using ITSM \- SERVICE NOW. Knowledge of Identity and Access Management. Understanding of Information Security, authentication, roles, and permissions. Proficiency in Excel. **CLT Employment \+ Benefits:** * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation voucher. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * University partnership. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education: Bachelor's Degree * Transportation voucher * Meal allowance or food voucher * Life insurance * Medical assistance * Dental assistance