Technical Support Analyst

Description

Job Summary: Handling support tickets, updating systems, managing equipment, and providing end-user support for an IT solutions company. Key Highlights: 1. Technical support and customer service experience valued 2. Knowledge of ticketing tools such as SERVICE NOW or ITSMe 3. Proficiency in smartphone configuration and inventory management We have been consolidating our presence in the market since 2011 as a company specialized in IT solutions, offering End User Support and Professional Services. We are further expanding our market reach with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are recognized for the quality of our services, partnering with major industry players and serving large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: **Technical Support Analyst – Service Provider** Opportunity Type: Exclusively for professionals operating under their own legal entity (PJ); Work Model: On-site support for a 3AM IT client; Duration: Fixed-term – 60 business days (subject to extension); Business Hours; **São José do Rio Preto/SP**; **Responsibilities and Duties:** Respond to support tickets promptly and efficiently. Update and maintain systems up to date. Issue and manage responsibility agreements. Handle SIM card activation and replacement with telecom operators, along with other related services. Configure smartphones for end users. Coordinate logistics for equipment shipment and receipt. Manage physical inventory of mobile devices. Build and maintain strong client relationships. Liaise with suppliers to request new telephony resources. **Qualifications and Requirements:** Easy access to the work location; Experience as a Support Technician; Prior experience in customer service or administrative roles; Knowledge of ticketing tools such as SERVICE NOW or ITSMe; Proficiency in Microsoft Office suite (Excel, Word); Minimum Education: Technical Course