TECHNICAL SUPPORT - North Industrial Zone

Description

Job Summary: Technical Support professional to assist customers, resolve tickets, register and track issues, analyze system logs, and support implementations and training for the Electronic Time Clock system. Key Highlights: 1. Customer support for technical assistance with the Electronic Time Clock system 2. Technical ticket analysis and resolution, issue registration and tracking 3. Support for implementations, training sessions, and module validations A technology and software development company is seeking a Technical Support professional in Joinville (North Industrial Zone). BMASistemas specializes in information technology solutions and provides software development and IT consulting services. **Responsibilities:** Provide customer support through support channels, delivering technical assistance to users of the Electronic Time Clock system. Analyze and resolve technical tickets. Register and track issues until resolution. Analyze system logs and data. Forward corrections and improvements to the Development team. Support implementations, training sessions, and validation of the time clock module. Follow internal procedures while maintaining quality and courtesy. Previous experience as Technical Support Technician, Support Analyst, Support Specialist, or Support Consultant may indicate alignment with some activities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time. * Working Hours: Monday to Friday, from 08:00 to 12:00 and from 13:30 to 18:00.