### **Have you ever thought about being part of a company that innovates to move the world?** If you're looking for growth, learning, enjoy challenges and are committed... HERE'S YOUR OPPORTUNITY TO JOIN OUR TEAM!! Ready to come with us on this journey? Then let us explain further! **Who we are?** We focus on solutions that simplify life for clients and drivers. We manage operations by digitally connecting the entire ecosystem and streamlining operational processes. Committed to high performance, we innovate processes through technologies that reduce costs and increase efficiency. **What you'll find here:** * Freedom to express ideas; * Team integration; * Professional development; * Commitment to diversity; * A light and innovative environment. **Responsibilities and duties** **Your challenge will be:** * Assist customers in their daily activities, answering questions and adjusting processes * Onboard new customers who have signed contracts * Analyze trips and potential adjustments in ongoing operations * Conduct incident analysis and present improvement opportunities to customers * Analyze billing for customers with disputes * Ensure area metrics remain within forecasted targets and support decision-making by doing "more with less". **Requirements and qualifications** **Requirements and qualifications:** * Experience using Office suite tools * Experience in customer service * Completed elementary education, preferably with undergraduate degree or currently pursuing one * Experience with metrics and/or data management/BI **Additional information** **What we offer:** A dynamic, innovative and collaborative environment, focused on results and team integration, with great openness to new ideas; Transportation allowance; Meal/Food allowance via Ticket card; National coverage health insurance; Dental plan; Gympass: stay in shape and energized with access to gyms and fitness activities; Zenklub: take care of your mental well-being with online therapy sessions; Employee referral program; Pharmacy discount program; Life insurance; Childcare allowance; Partnerships with educational institutions and language schools; CLT employment contract; In-person work model. **So? Is there a match?** Join our team. We're here to take care of you while working together to achieve great accomplishments Apply and wait for the next steps. We are a technology and innovation company specialized in Risk Management and Logistics Management solutions. With over 23 years of experience in logistics and technology, we prevent more than 50 million incidents annually. Currently, we serve over 3,500 major clients who trust our solutions, supported by a top-tier team of over 800 employees. We belong to the largest technology platform for logistics and mobility, nstech. Accelerate your career by joining the ecosystem that is revolutionizing the future of freight and passenger transportation in Latin America.