Operations Coordinator

Description

Job Summary: Lead teams, define performance objectives, train supervisors, propose process improvements, and manage conflicts to optimize tracking services. Key Highlights: 1. Team leadership and performance management 2. Continuous improvement of processes and technologies 3. Employee development and training **Your challenge will be:** Establish team performance objectives jointly with the Tracking Manager and take necessary actions to achieve them. Monitor and validate team performance results, provide feedback, and direct development actions. Train supervisors on team and area management processes, including use of management tools, operator and sector process monitoring. Propose and review standards and procedures to be adopted, aiming at continuous improvement of services provided. Together with other departments involved in different processes, evaluate which actions should be implemented so that the tracking process contributes to market fulfillment regarding receipt of the expected product (quality × customer satisfaction × delivery time × cost). Identify, assess, and schedule process improvements, promoting interaction with other involved departments. Manage conflicts and issues (internal and external customers, operators) and guide them toward appropriate resolution. Develop, obtain approval for, and monitor implementation of operational procedures under tracking responsibility. Monitor and advise on application of internal and/or legal standards and programs implemented by the company within the operational area. Redesign and adjust staffing levels according to identified needs; Perform actions and monitor incident reports related to operational losses, and propose improvements to minimize operational risks; Organize hiring and termination schedules for personnel within the area; Monitor and implement corrective and improvement actions regarding technologies approved by Opentech; Monthly monitor client operation alert volumes and request action plans from responsible departments for critical cases; Approve team work schedules; Prepare and update statistical reports for the area, identifying, suggesting, and participating in implementation of actions to achieve results; Identify needs and develop training and employee development programs with support from relevant departments (People Management, DI, Technologies); Identify, obtain approval for, and implement actions to improve results in department-focused KPIs. **Requirements and Qualifications:** Experience as a team leader Currently enrolled in or having completed a bachelor's degree Management methodologies (PDCA, Pareto, 5W2H) Microsoft Office Suite **What We Offer:** Meal allowance; Transportation allowance; National health insurance plan; Dental insurance plan; Gympass; Employee referral program; Pharmacy discount program; Life insurance; Childcare allowance; Partnerships with educational and language institutions; CLT employment contract; Working hours: 5x2 rotating shift, 8:00 AM to 6:00 PM; On-site work model.