Description
Job Summary:
Professional to work in a customer service center, providing specialized support, customer retention, and loyalty services.
Key Highlights:
1. Customer support via Customer Service Center (SAC), Ombudsman, and technical support
2. Specialized assistance for fraud cases and transaction disputes
3. Customer retention and loyalty programs
**Responsibilities:**
* Customer service center operations (SAC, Ombudsman, technical support);
* Specialized assistance for fraud cases and transaction dispute resolution;
* Support for card requests, activation, and cancellation;
* Customer retention and loyalty programs.
**Working Hours:**
* From 10:00 AM to 4:20 PM (40-minute break)
**Work Schedule: 6x1 rotation – Monday through Sunday, with one weekly day off (Monday to Friday) and two Sundays per month.**
**Salary:**
* R$1\.792,00 \+ Performance bonus.
**Benefits:**
* Transportation allowance;
* Meal/food allowance (R$18.00 per day);
* Dental plan;
* Pharmacy, psychology, health, language, entertainment, and educational partnerships;
* Childcare assistance and Family Salary;
* Birthday Day Off;
* Growth opportunities.
**Apply now!**
Employment type: Permanent CLT contract
Compensation: R$1\.792,00 per month
Benefits:
* Childcare assistance
* Education assistance
* Partner programs and commercial discounts
* Free parking
* Food allowance
* Meal allowance
* Transportation allowance
Experience:
* Customer Service Center (SAC) experience (preferred)
Work location: On-site