B2B Negotiator

Description

Job Summary: Professional to handle collection routines, negotiation of outstanding instruments, and communication with creditors and debtors, while maintaining the client portfolio. Key Highlights: 1. Expertise in debt instrument negotiation and customer service 2. Focus on client portfolio maintenance and proactive outreach 3. An environment that values people and a culture grounded in core values **About Us:** The **Global** is a Relationship and Collections Solutions Hub. We work not only to resolve issues but also to preserve and strengthen relationships. By combining technology, strategy, compliance, data security, and a team with extensive national and international negotiation experience, we help companies reduce delinquency and add intelligence to their businesses. We are a company that believes in people and the impact they generate. Our values: **Proactive, People Enchanters, Human-Centered, and Innovative**, are the pillars supporting our culture and guiding all our actions. We seek talents who identify with these principles and wish to build a future alongside us. **Join our team!** **Responsibilities and Duties** Execute activities related to customer collection routines; Negotiate outstanding instruments (via WhatsApp, email, and phone calls); Serve creditors using the system’s online instruction tool and phone calls; Handle inbound and outbound calls; Record each contact per the pre-established portfolio procedure; Perform activities related to client portfolio maintenance; Search for unlocated cases; Conduct preventive outreach to ensure agreement compliance; Review documents received from debtors; Archive received documents in Neocob. **Requirements and Qualifications** Completed High School education; Intermediate-level Microsoft Office proficiency; Ability to perform multiple tasks simultaneously while maintaining focus; Prior experience in customer service (in-person or via telephone); **Why Join Global?** - Meal allowance or food voucher; - Transportation voucher; - Health insurance; - Dental plan; - Pharmacy partnership; - Gympass partnership; - Partnerships with educational institutions (undergraduate, MBA/postgraduate, language courses, and free courses); - Breakroom with coffee and snack machines; - Free parking; - Employee referral program; - Global Academy; - Individual Development Plan (IDP); - Internal opportunities (Global Talents); - Social and relaxation areas; - Monthly working hours: 180 hours. **Join our team!** Compensation: Starting from R$2,000.00 per month Benefits: * Dental assistance * Childcare allowance * Company-provided mobile phone * Commercial partnerships and discounts * Free parking * Food allowance * Meal voucher * Transportation voucher Work Location: On-site