Customer Service Analyst

Description

Job Summary: Provide in-person, telephone, email, and chat customer service; offer support and clarify inquiries; register orders and monitor their lifecycle, ensuring customer satisfaction. Key Highlights: 1. Focus on service quality and customer satisfaction 2. Basic technical support and report preparation 3. Assistance with administrative and operational routines **Responsibilities:** * Provide in-person, telephone, email, and chat customer service, offering support and clarifying inquiries with emphasis on service quality and customer satisfaction; * Register orders, requests, and complaint handling, ensuring prompt and accurate responses to customers; * Monitor the entire order lifecycle, ensuring proper progress of tasks and adherence to established deadlines; * Maintain up-to-date customer records and information, ensuring data organization and reliability; * Provide basic technical support when required, assisting in problem resolution and escalating more complex issues; * Prepare incident and service reports; * Assist with other departmental tasks, providing support for administrative and operational routines as needed. **Requirements for this position:** * Prior experience in this role or in related activities; * Proficiency in Excel; * Completed high school education. **Preferred Qualifications:** Currently pursuing or having completed a bachelor's degree. * **Benefits:** * Meal/food allowance card: BRL 25.30 per workday; * Dental plan (after probationary period); * Fuel assistance of BRL 200.00 or transportation voucher; * Life insurance; * Totalpass; * Sálvia \- Telemedicine. **Work Schedule:** Monday to Friday, from 08:00 to 18:00\. **Work Location:** Estrada Boa Noite, Rio Bonito (Piraberaba), Joinville, Santa Catarina. ZIP Code 89239\-615 Minimum Education Level: High School (Secondary Education)