Description
Job Summary:
Monitor and track trips, handle claim-related incidents, and provide service to customers, partners, and suppliers.
Key Highlights:
1. Active and responsive customer and partner service
2. Handling of claim-related incidents
3. Innovative and proactive mindset
**Your challenge will be:**
* Monitor and track trips;
* Handle claim-related incidents involving Losses, Damages, and Occurrences;
* Respond to inbound and outbound calls from customers, partners, and suppliers for clarifications and guidance regarding tracked and/or monitored trips;
* Operate internal systems (SGR, Rastrear 4\.0, SIL).
**Requirements and qualifications:**
* Completed high school education;
* Proficiency in Microsoft Office suite is desirable;
* Flexibility regarding work hours;
* Strong drive to deliver results, high energy, innovative and proactive mindset!
What we offer:
️ Meal Allowance;
Transportation Allowance;
Health Insurance with nationwide coverage;
Dental Insurance;
Gympass;
Employee Referral Program;
Pharmacy partnership;
Life Insurance;
Childcare Assistance;
Partnerships with educational institutions;
Internal campaigns offering bonuses and/or awards;
CLT employment contract;
️ Work schedule: 12x36 shift — from 6:00 PM to 6:00 AM;
On-site work model.