Description: Requirements and qualifications: * High school diploma; * Proficiency in Microsoft Office suite; * Availability to work flexible hours; Shift schedule 12x36 — 6:00 AM to 6:00 PM; * Customer service experience is a plus; * Strong initiative, high energy, innovative mindset, and proactive attitude. Your challenges will include: * Monitoring and tracking trips; * Managing claims related to losses, damages, and incidents; * Handling inbound and outbound calls from customers, partners, and suppliers to provide clarifications and guidance regarding tracked and/or monitored trips; * Operating internal systems (SGR, Rastrear 4.0, SIL). 251206020219398445