Support Analyst - Monitoring

Description

Job Summary: Responsible for monitoring systems, analyzing Level 1 incidents, logging and forwarding tickets, and preparing reports to ensure service availability. Key Highlights: 1. System incident monitoring and analysis 2. Effective communication in incident handling 3. Participation in preventive actions to reduce unavailability **On-site Position** **Job Responsibilities:** * Monitor servers, applications, databases, networks, and critical services. * Monitor dashboards and monitoring tools to identify alerts and anomalies. * Provide initial response and analysis of incidents (Level 1 or NOC). * Log, classify, and forward tickets to specialized teams when necessary. * Execute initial diagnostic procedures to identify potential root causes of failures. * Track incident resolution and ensure SLA compliance. * Escalate critical issues according to company procedures. * Monitor automated routines, backups, integrations, and scheduled processes. * Prepare availability, performance, and incident reports. * Update operational documentation and support procedures. * Participate in preventive actions to reduce unavailability and recurrence of failures. * Validate service normalization after corrections or maintenance. * Communicate unavailability and incident status to internal or external customers. **Requirements:** * Problem analysis and resolution skills. * Basic knowledge of networking, operating systems, and databases. * Strong communication skills for incident handling. * Organizational skills and attention to detail. **Preferred Qualifications:** * Practical knowledge and experience with Zabbix, Grafana, n8n, and other infrastructure and service monitoring and automation tools. Compensation: R$2\.106,00 per month Benefits: * Medical assistance * Education allowance * Commercial agreements and discounts * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Work Location: On-site