SENIOR CRM SYSTEMS ANALYST

Description

Job Summary: CRM Systems Analyst responsible for requirements gathering, process analysis and optimization, system configuration, integration, and documentation—ensuring continuous CRM evolution and data quality. Key Highlights: 1. Systems analysis with a focus on CRM and commercial processes 2. Continuous improvement and evolution of CRM functionalities 3. Cross-departmental collaboration to develop systemic solutions **Job Description:** ---------------------- \- Gather requirements from Commercial, Operations, and Customer Support teams; \- Analyze and propose improvements to commercial and operational workflows within the CRM; \- Configure fields, rules, pipelines, automations, and system features; \- Ensure continuous CRM evolution aligned with business needs; \- Integrate the CRM with other corporate systems, RPA solutions, and AI tools; \- Support development squads and technical teams in implementing improvements; \- Participate in delivery validation, testing, and user acceptance processes; \- Document processes, workflows, business rules, and CRM functionalities; \- Ensure data quality, reliability, and traceability. **Mandatory Requirements:** ------------------------------ * Currently enrolled in or holding a degree in Information Systems, Computer Science, Software Engineering, Business Administration with IT emphasis, or related fields * 3–5 years of experience in systems analysis, preferably with CRM or commercial systems * Hands-on experience with CRM platforms such as Bitrix, HubSpot, or similar * Experience in requirements elicitation and documentation * Knowledge of process modeling and improvement * Experience in system configuration and parameterization * Experience with API-based integrations * Basic SQL knowledge * Experience in functional and technical documentation * Familiarity with agile management tools and methodologies * Business-oriented mindset with understanding of commercial and operational processes * Clear communication skills with both technical and non-technical stakeholders * Strong analytical ability and organizational skills for demand management * Proactivity, sense of priority, and results orientation * Ability to collaborate effectively across multiple departments * Attention to data quality and commitment to continuous process improvement * Ability to translate business needs into systemic solutions. **Employment Type:** -------------------------- Contractor (PJ) **PwD Inclusion:** -------- NO **Benefits:** --------------- Attractive: * Flexible working hours * 30 days of annual leave * Extended maternity and paternity leave * Unlimited pediatric consultations coverage Compensation and Recognition * Performance bonus * Global target program * Structured career development plan * Year-end bonus * Birthday day off * Longevity award Health and Well-being * Gympass membership * Fully covered health insurance * Complimentary accounting and legal advisory services * Pharmacy and aesthetic clinic discounts * 100% reimbursement for public transportation Development and Organizational Culture * Access to the Tax Strategy Specialist for continuous learning * Training, course, and degree tuition support (30% coverage) * Continuous feedback culture Extras and Perks * Free coffee available throughout work hours * Gifts for special occasions * iFood access at any time of day * Professional photoshoots handled by Studio Save. **Work Location:** ---------------------- SAVE INTELIGENCIA **Working Hours:** ------------------------ STANDARD WORK SCHEDULE