Customer Success Assistant

Description

Job Summary: We are looking for a dedicated CS Assistant to help develop and positively impact the customer journey by supporting the Customer Success team with daily tasks and process improvements. Key Highlights: 1. Focus on building customer relationships and delivering an exceptional experience. 2. Opportunity to learn and grow in the Customer Success field. 3. A welcoming work environment focused on professional development. We are a startup committed to making a positive impact on our customers and Tifluxers. We believe every Tifluxer is essential to our customers’ success. Our purpose is: "We believe every customer service and support professional should spend their time being recognized by their customers through their expertise." And now we want your talent on our team to multiply **Sensational Results!** The CS team focuses on building relationships with our customers. Our mission is to positively impact and deliver an exceptional experience throughout the entire customer journey—making them fall in love with Tiflux. Our team is growing, and we’re seeking a CS Assistant who is determined to develop and make things happen! This position is onsite. **WHAT YOU’LL EXPERIENCE DAILY:** * Support CSMs in monitoring the customer journey; * Organize and keep customer information updated in internal systems; * Assist in preparing reports and presentations for customer meetings; * Conduct operational follow-ups and ensure commitments made to customers are fulfilled; * Support administrative tasks related to the CS team; * Collaborate with internal departments (e.g., Support, Product, Sales) to fulfill customer requests; * Contribute ideas and suggestions to improve team processes and deliverables. **WHAT WE’RE LOOKING FOR IN YOU (AND WE’D LOVE TO FIND!):** * Strong verbal and written communication skills; * Organizational ability and attention to detail; * Eagerness to learn and grow in the Customer Success field; * Proactivity in identifying and resolving everyday issues; * Proficiency with digital tools and willingness to learn new systems; * Completed high school (currently enrolled in or having completed technical or higher education is a plus); * Our platform serves technology companies, so affinity with and experience in this sector is a significant advantage. **HOW WE CARE FOR THOSE WHO MAKE IT ALL HAPPEN:** * **BENEFITS THAT EMPOWER YOU:** At Tiflux, caring for our people is a top priority! That’s why we offer the **Amil health plan**, ensuring you’re always well and in good health. And to make your routine more convenient (and delicious!), we provide a meal or food allowance via the **Caju Credit Card**, giving you full flexibility to use it wherever and however you prefer—because we know wellbeing and quality of life are essential parts of your journey with us. * **PROFESSIONAL DEVELOPMENT:** We support each Tifluxer closely, helping them enjoy their journey, become passionate about their work, and collectively achieve Sensational Results; * **AN INSPIRING ENVIRONMENT:** Light, relaxed, and extremely welcoming—with an eNPS of 96% satisfaction among our Tifluxers—and certified by **GPTW (Great Place to Work)**; * **WE ARE TIFLUXERS:** A united team passionate about technology and the impact our product creates. We face every challenge with commitment, collaboration—and, of course, enjoying every step of the journey. * **OUR CULTURE:** At Tiflux, our values aren’t just posted on the wall—they’re lived daily and embedded in the heart of every Tifluxer who shares this journey with us; * **SMALL GESTURES THAT MAKE A BIG DIFFERENCE:** Fruit Day, Bread Day, and other surprises that show how much we value and care for our team; * **WELLBEING:** Partnership with SESC, granting our Tifluxers access to physical, cultural, and leisure activities—because caring for mind and body is part of our journey here.