DIGITAL PRODUCT ASSISTANT

Description

Job Summary: We are seeking an analytical and communicative talent to work from identifying customer pain points to product delivery, with a focus on learning and growing in this field. Key Highlights: 1. Learn digital product management through hands-on experience 2. Opportunities for professional growth in the product field 3. An inspiring and welcoming environment with high employee satisfaction We are a startup focused on positively impacting our customers and Tifluxers. Our purpose is: \"We believe every customer service and support professional should spend their time being recognized by their customers for their expertise.\" Now we want your talent on our team to multiply **Sensational Results!** We are looking for an analytical and communicative talent to join our Product team. You will be involved from identifying customer pain points to delivery by the engineering team. If you wish to learn firsthand how digital product management works, with room for those aspiring to grow in this field, this could be your opportunity. **WHAT YOU’LL EXPERIENCE DAILY:** * Demand Organization: Triage and prioritize minor improvements and bug fixes, ensuring the development team focuses on what delivers the most value. * Refinement and Questioning of Rules: Challenge and validate business rules. You don’t just accept requests—you understand the \"why\" behind them. * Documentation: Document user stories and specifications so developers have precise inputs for product changes. Report bugs clearly. * Understanding Use Cases: Conduct ongoing validations with different company departments to ensure alignment between business rules and customer use cases. * Voice of the Customer: Engage directly with users to understand real pain points, transforming feedback into product opportunities. * Expectation Management: Act as a mediator between customer requests and internal team members, communicating deadlines and priorities clearly. **WHAT WE LOOK FOR IN YOU (AND WE’D LOVE TO FIND!):** * Prioritization techniques. * Organizational and time-management skills to handle multiple demands simultaneously without losing track. * Critical thinking—you enjoy understanding the \"why\" behind things and question them when they don’t make sense. * Clear and concise communication, both written and verbal—you navigate seamlessly between developer meetings and customer conversations. * Ability to ask tough questions and challenge the obvious when necessary. * Genuine curiosity about products, technology, and user behavior. * Basic Excel proficiency. **PREFERRED QUALIFICATIONS:** * Prior experience in support, customer success (CS), or QA at technology companies. * Familiarity with tools such as Notion, Confluence, or similar platforms. * Previous exposure to development teams or agile methodologies. * Knowledge of Incident Management or Support Methodologies (e.g., ITIL), with emphasis on root cause analysis and ticket prioritization. **HOW WE CARE FOR THOSE WHO MAKE EVERYTHING HAPPEN:** * **BENEFITS THAT SUPPORT YOU:** At Tiflux, caring for our people is a top priority! That’s why we offer the **Amil health plan**, ensuring you’re always well and in good health. And to make your routine more convenient (and tastier!), we provide a meal or food allowance via the **Caju Credit Card**, with full flexibility to use it wherever and however you prefer. Because we understand that well-being and quality of life are essential parts of your journey with us. * **PROFESSIONAL DEVELOPMENT:** We closely support each Tifluxer, encouraging enjoyment of the journey, passion for their work, and jointly achieving Sensational Results; * **AN INSPIRING ENVIRONMENT:** Lighthearted, relaxed, and extremely welcoming—with an eNPS of 96% employee satisfaction—and certified by **GPTW (Great Place to Work);** * **WE ARE TIFLUXERS:** A united team passionate about technology and the impact our product creates. We tackle every challenge with commitment, collaboration, and—of course—enjoying every step of the journey; * **OUR CULTURE:** At Tiflux, our values aren’t just posted on the wall—they’re lived daily and reside in the heart of every Tifluxer sharing this journey with us; * **SMALL CARES THAT MAKE A DIFFERENCE:** Fruit Day, Bread Day, and other surprises showing how much we value and care for our team; * **WELL-BEING:** Partnership with SESC, granting our Tifluxers access to physical, cultural, and leisure activities—because caring for mind and body is part of our journey here.