CUSTOMER SERVICE ASSISTANT

Description

Job Summary: Responsible for responding to requests received through multiple communication channels, managing conflict situations, and staying updated on school-related information to provide accurate responses. Key Highlights: 1. Work across multiple communication channels and provide customer service 2. Manage conflict situations with empathy and courtesy 3. Stay updated on the dynamic flow of school-related information We are inspired by our commitment to nurturing ethical, conscious, solidarity-driven, and future-ready citizens. We carry out this mission supported by innovative technologies and methodologies, as well as dynamic, holistic education delivered across our 18 campuses in the states of Paraná, Santa Catarina, and São Paulo. We believe that other factors are equally important throughout this process—such as a belief in lifelong education, continuous professional development, value-based formation, and encouragement of sports and culture. We are committed to attracting top talent—**individuals driven by challenges and inspired** by opportunities for personal and professional growth. If you identify with our Positive way of being, **submit your resume and apply for this position!** VACANCIES ARE OPEN TO PERSONS WITH OR WITHOUT DISABILITIES. **Responsibilities and Duties** **What does our department do at Colégio Positivo? Let’s take a look!** Working Across Multiple Communication Channels You will be responsible for handling requests arriving via various platforms: telephone, email, WhatsApp, and in-person at the reception desk. The challenge lies in maintaining the same high standard of excellence across all these channels, prioritizing urgent matters without leaving any request unattended. Managing Conflict Situations It is common for some parents or students to contact customer service to express frustrations regarding grades, invoices, or internal procedures. Your task will be to **listen actively**, demonstrate empathy, and seek the best possible solution—even during tense moments. Remaining calm and courteous will be essential. Staying Updated Information flow within a school is dynamic. New calendar dates, coordination announcements, changes in financial procedures, and school events occur constantly. The challenge is to absorb and assimilate all such information to deliver accurate answers—avoiding incorrect or outdated data. **Requirements and Qualifications** **What we expect you to know:** **School Secretarial Routines:** Familiarity with basic school procedures is essential—including enrollment, transfer processes, document requests (e.g., academic transcripts, certificates), and issuing official notices. **Microsoft Office Suite:** Proficiency in tools such as Word, Excel, and Outlook. You will use these tools to create and organize documents, manage data spreadsheets, and handle email communications. **Preferred qualifications include:** * Prior experience with school management software such as **Lyceum** or similar systems is highly desirable, as it enables faster access to student information and improves response efficiency. **Additional Information** **Why work here? Discover our benefits and amenities designed to enhance your quality of life and overall well-being:** We care about your well-being and want you to smile every day—so we offer **health insurance, dental insurance, and life insurance**. Want to keep growing professionally? Here, you receive **Education Incentives**, including partnerships with accredited institutions. We offer **meal vouchers and/or meal allowances—or an on-site cafeteria**, depending on your position and location. Commute by bus? We provide **transportation vouchers** for your daily commute. Drive a car, motorcycle, or bike? We also offer **parking and bicycle storage**, subject to availability based on your workplace location. Want to continue learning and developing? Our “Gestão de Gente” platform offers online courses tailored to help you **accelerate your professional development**, plus a dedicated **feedback space**, integral to our company culture. English-language instruction is highly valued across our schools—both in regular and bilingual programs—so English proficiency is a strong asset. **We offer annual English courses for permanent employees**, with limited spots and official certification. Did you like it? Let's go! Achieve work-life balance with **Wellhub**: take care of your mental and physical health with us! We value our long-term team members: employees with over six months of tenure may participate in **internal recruitment** for openings across any Group Positivo unit. When your family grows, you’ll be entitled to **extended maternity or paternity leave**. **A birthday day off**, for administrative staff; or time off during the school recess for teaching staff—so you can enjoy your special day your way. Want **exclusive discounts** at numerous establishments? Positivo Mais Vantagens is our employee and dependent benefits club. Employees also have access to Meu Positivo, enabling purchases of Positivo Technology products at smart discounted rates. We encourage mindful financial management. We offer the **Good Card and payroll-deducted loans**, with limits aligned to your salary. **So why join Grupo Positivo?** Our DNA comprises **four universal competencies: Enchantment, Simplicity, Learning, and Unity**. Together, these competencies define our unique identity. This role is ideal for individuals who love bringing **\#enchantment** to everyone—customers, colleagues, suppliers—regardless of who they are! We know teamwork is essential to delivering outstanding projects, which is why **\#unity** is fundamental at our company. We believe **\#simplicity** is key to delivering excellent work—so we always strive to simplify tasks and avoid unnecessary complications. And **\#learning** is our mantra—we’re constantly teaching and learning, so we seek people eager to join this ongoing journey of growth. **Shall we build a \#Positive world together?** **Innovation is part of our history** Our story began in 1972, sparked by a team of teachers who developed an innovative college entrance exam preparation course. Since then, over 50 years of progress have established our companies as leaders across all areas of operation: Education, Educational Solutions, Technology, and Printing. **Our Positive Way of Being** Our team is guided by the core values of Ethics, Knowledge, Hard Work, and Progress. Here, we value collaboration, continuous development, innovation capacity, and efficient simplification. These qualities earned us the Great Place to Work® certification as one of the best companies to work for.