Helpdesk Analyst

Description

Job Summary: Provide technical support to customers via WhatsApp, phone, and remote access, identifying and resolving issues related to systems and integrations. Key Highlights: 1. Customer technical support via multiple channels 2. System implementation and configuration 3. Technical problem diagnosis and resolution Provide technical support to customers via WhatsApp, phone, and remote access, identifying and resolving issues related to systems and integrations; Execute system implementations, including installation, configuration, testing, and validation with customers; Assist in configuring POS terminals, payment methods (PIX, credit/debit cards, TEF), printers, and other peripherals; Log support interactions, diagnoses, and resolutions in the ticketing system, following internal workflows, checklists, and standards; Support customers during the post-implementation period to ensure proper system operation; Escalate technical requests to the development team when necessary; Provide internal support and collaborate with sales, implementation, and development teams. **Position:** Helpdesk Analyst **Employment Type:** CLT (Permanent) **Professional Area:** Customer Service / Information Technology **Number of Openings:** 3 **Benefits:** Salary Range: R$ 3.250,00; Meal/Voucher allowance; Transportation voucher; Health insurance; Commission based on established criteria. **Requirements:** Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer literacy; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic knowledge of networking; Technical ability to diagnose issues and execute procedures per checklist; Willingness to travel. **Advantages:** Experience in customer service. Completed or ongoing degree in Information Technology, Information Systems, Systems Analysis and Development, or Computer Networks; Basic to intermediate computer literacy; Prior experience in technical support or helpdesk roles; Familiarity with system implementation; Basic knowledge of networking; Technical ability to diagnose issues and execute procedures per checklist; Willingness to travel. **Advantages:** Experience in customer service.