IT Support Analyst - FIELD - Joinville/SC

Description

Job Summary: Responsible for providing on-site customer support and assistance, guiding users on microcomputing topics and resolving hardware and software issues. Key Highlights: 1. In-person support and guidance to customers on microcomputing. 2. Hardware and software troubleshooting. 3. Configuration and maintenance of specific systems, networks, and printers. On-site customer support and assistance. Responsible for guiding company users or customers on microcomputing, identifying computer-related issues, determining hardware components requiring replacement, and reconfiguring or reinstalling necessary software; proficient in customer service applications, including incident management and providing guidance via email and telephone as needed. Clarification of queries, infrastructure, configuration, and updates for: Microsoft products, antivirus software, network connectivity, hardware maintenance, software maintenance, internet, Office 365, printer configuration, servers, and customer-specific systems. Hardware assembly, desktops, notebooks, and tablets **Minimum Education:** Technical Course Personal vehicle Willingness to travel Travel allowance