DIGITAL ATTENDANCE ASSISTANT

Description

Job Summary: Perform digital and pre-attendance activities, ensuring initial reception for patients and companies, registration, and operational support. Key Highlights: 1. Digital and pre-attendance service for patients and companies 2. Operational routine support with supervision 3. Maintain courteous and clear communication during attendance Perform digital and pre\-attendance activities, ensuring initial reception for patients and companies, accurate system registration, and operational routine support under close supervision. **KNOWLEDGE** * Basic understanding of the most common laboratory tests and preparation instructions. * Preliminary knowledge of accepted health insurance plans and payment methods. * Basic operation of digital systems (chat, SZ.Chat). * Internal attendance procedures and simple referral workflows. * Basic ethical standards and confidentiality principles in customer service. * Basic understanding of LGPD (Brazilian General Data Protection Law) and health information confidentiality. * Proficiency in written and digital communication (grammar, spelling, and standardization). **SKILLS** * Follow attendance scripts and consistently apply protocols. * Accurately record attendance in the system without recurring errors. * Maintain courteous and clear communication during simple interactions. * Correctly identify and refer requests to responsible departments. * Manage multiple attendances at a moderate pace. **ATTITUDES** * Empathetic and welcoming demeanor toward customers. * Discipline in adhering to rules and procedures. * Willingness to learn and accept ongoing feedback. * Organization and diligence in basic attendance routines. * Responsibility regarding punctuality, attendance, and system usage. * Attend to patients and companies via telephone, WhatsApp, and e\-mail, providing basic information. * + Issue and send simple quotations to patients. + Perform pre\-attendance registrations and insert requisition forms into correct folders. + Schedule home and corporate sample collections under guidance. + Support daily cash reconciliation and closing. + Send test results to patients and companies according to defined workflows. + Refer complex inquiries to more senior colleagues.