TMS Support Technician

Description

At Senior, technology is built by collaborative teams with autonomy, accountability, and a focus on delivering real business impact. You work on solutions that continuously evolve, tackling concrete challenges and participating in decisions that shape products used by thousands of companies. To help drive the tech ecosystem with us, learn more about the **Senior Technology Manifesto**. **ABOUT THE CHALLENGE:** We are seeking a professional experienced in best practices for technical support and focused on customer satisfaction. **KEY RESPONSIBILITIES:** * Handle incidents related to the TMS logistics system; * Provide assistance, guidance, and clarification to Senior customers; * Monitor all requests from target users across all phases until definitive resolution. **WHAT WE EXPECT FROM YOU:** * Intermediate knowledge of transportation business topics; * Experience in customer service; * Familiarity with software support processes / customer service; * Currently pursuing a higher education degree related to Information Technology and/or Business. **WHAT WILL STRENGTHEN YOUR APPLICATION:** * Basic knowledge of logic and SQL will be an advantage. **OUR BENEFITS:** * Medical and dental plans; * Life insurance; * PPLR — Profit and Results Sharing Program; * Wiipo card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass — Gym and wellness benefit; * OnHappy — Travel benefits and advantages; * Banked hours; * Citizen company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **OUR SENIOR WAY OF BEING:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality because experiences and perspectives are unique, offering opportunities that embrace diversity of people and ideas. This is how we achieve outstanding results—driving customer success through the dedication of incredible people. These details are specific to this opportunity, but you can explore all our open positions and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the largest enterprise software developers in the country. With over 35 years of history and nationwide presence, we drive digital transformation for thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our footprint across Latin America. The quality of our solutions stems from the work of over 3\.600 professionals and a comprehensive portfolio designed for high performance. Guided by our purpose — Empowering People and Accelerating Businesses — we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration, because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: