Technical Support Attendant

Description

Job Summary: The Technical Support Attendant will provide services for an internet service provider, scheduling and contacting customers for maintenance and installation activities, within a professional growth-oriented environment. Key Highlights: 1. Professional training and preparation for career growth 2. Suitable work environment and conditions 3. Teamwork and effective communication **Position: Internal Technical Support Attendant** Department: Technical Support Scheduling (in-person) Neighborhood: Santo Antônio - Joinville/SC * Work schedule: Monday to Friday, 2:00 PM - 8:00 PM * Saturdays: 9:00 AM - 3:00 PM (20-minute break for rest and meals) **Details:** * Provision of services for an internet service provider; * Training and preparation for internal professional growth; * Suitable work environment and conditions; * Scheduling and customer contact for maintenance and installation of Service Orders; **Requirements and Qualifications:** * Completed high school education * Proficiency in Microsoft Office suite * Strong communication skills * Proactivity and commitment * Ability to work effectively in a team * Residency in Joinville/SC **Benefits starting upon hiring:** * Transportation allowance or fuel subsidy: BRL 13.00/day (with 6% payroll deduction) * Meal allowance: BRL 28.00/day (no payroll deduction) * Birthday Day Off * Life insurance **Benefits after 3 months (post-probation period):** * SulAmérica Health Plan fully covered by the company, with 30% co-payment * Wellhub (Gympass) in partnership with SulAmérica * 50% discount on Sim Fibra internet monthly subscription Competitive salary commensurate with the role **Preferred Qualifications:** * Knowledge of optical networks * Prior experience working for an internet service provider * Familiarity with IXC and OPA systems Employment type: Full-time, Permanent CLT Compensation: BRL 1.948,00 - BRL 1.948,37 per month Work location: On-site