Technical Assistant (Projects and Customer Support)

Description

Job Summary: Assist in the development of hydraulic projects for ornamental lakes and natural swimming pools, providing technical support and customer service. Key Highlights: 1. Support for hydraulic filtration projects 2. Specialized technical support to customers 3. Participation in meetings with customers Assist in developing hydraulic filtration projects for ornamental lakes and natural swimming pools using SketchUp/Layout; Support the preparation of material lists required for project execution; Provide technical support to customers regarding construction, operation, and maintenance of ornamental lakes and natural swimming pools; Serve customers primarily via WhatsApp, clarifying technical questions; Participate in online meetings with customers for alignment and technical guidance; Accompany customers throughout the support process under the guidance of the technical specialist and technical manager; Organize and update technical and educational materials, such as manuals and explanatory content; Ensure clear, polite, and pedagogical service, assisting customers in correctly executing their projects. **Position:** Technical Assistant (Projects and Customer Support) **Professional Area:** Customer Service / Project Management / Technical Services \- Others **Benefits:** Salary: R$ 2\.280,00 to R$ 2\.850,00; Meal/Voucher; Transportation Voucher; **Work Resources:** Notebook and SIM card provided by the company. **Requirements:** Completed high school education; Basic knowledge of building, hydraulic, or construction projects; Strong customer service and technical support skills; Proficiency with technology, including websites and software; Willingness to travel. **Preferred Qualifications:** Currently pursuing technical or higher education in related fields (construction, hydraulics, building, or similar); Basic knowledge of SketchUp/Layout; Experience in technical support or customer service. Completed high school education; Basic knowledge of building, hydraulic, or construction projects; Strong customer service and technical support skills; Proficiency with technology, including websites and software; Willingness to travel. **Preferred Qualifications:** Currently pursuing technical or higher education in related fields (construction, hydraulics, building, or similar); Basic knowledge of SketchUp/Layout; Experience in technical support or customer service.