Job Summary: The Technical Support Assistant ensures excellent customer service by delivering agile and efficient technical support to maintain operational continuity. Key Highlights: 1. Provide user support and assist in resolving system incidents. 2. Document procedures and technical solutions in support tickets. 3. Create documents for self-help and team assistance. **\[Support] Technical Support Assistant** ============================================ TOTVS \| Joinville \- SC \| Hybrid Job Description Ensure excellent customer/user service by delivering agile, efficient, and courteous technical support, contributing to operational continuity and business productivity. Responsibilities and Duties * Provide user support—answering questions and assisting with resolution of system incidents—via chat/phone and support platforms; * Document procedures and technical solutions in support tickets; * Perform support activities aiming to meet our SLA; * Create documents for self-help and team assistance. Requirements and Qualifications * Currently pursuing a bachelor’s degree in Administration or Technology-related fields. * Availability to work from 1:00 PM to 10:00 PM. Desirable Requirements * Customer service experience; * Proficiency in Microsoft Office Suite, especially Excel. Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University—a corporate university offering free content and certifications for all employees; * \+Saudáveis Program—supporting each TOTVER through advisory services and initiatives focused on physical, mental, and financial well-being; * \+Vantagens Program—the largest discount network in Latin America, exclusively for our employees; * \+Cuidado Program—personal support program for employees and their families, providing guidance across multiple specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta—complimentary online medical consultation service provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing rooms; * Life insurance; * Childcare allowance; * Private pension plan; * Office environment designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation chairs; * Gympass. About the Company As a technology industry leader, we are a community of nonconformist individuals driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Your professional development happens here in an inclusive, respectful, and energizing environment—people supporting people! We pursue sustainable growth, leveraging data and AI to deliver smarter, more efficient outcomes for our customers. Join us in innovating and building the future of technology. \#VemPraTOTVS \#SomosTOTVS