Support Analyst (1)

Description

Description: * Technical support for thermal printers, including installation, configuration, preventive and corrective maintenance. * Support for data collectors (mobile terminals), covering network configuration, embedded operating systems, and integration with corporate systems. * On-site and remote incident handling, ensuring registration, tracking, and closure within agreed timeframes (SLA). * Diagnosis and resolution of issues related to hardware, software, and local area networks (LAN and Wi\-Fi). * Installation, configuration, and maintenance of computers, laptops, peripherals, and mobile devices. * Support for maintaining Windows operating systems, and occasionally Android and Linux. * Configuration of printers, scanners, and other corporate devices. * Support for internal systems and applications used in company operations. * Assistance in IT asset management (equipment inventory, incident tracking, and technical documentation). * Basic user guidance and training on system and equipment usage. * Basic network support (cabling verification, routers, switches, and access points). * Escalation of incidents when necessary to higher-level teams or specialized vendors. Responsibilities and Duties * Provide technical support to company users. * Perform diagnosis and resolution of issues in systems and software. * Configure IT devices and equipment. * Register incidents and track the progress of requests. * Contribute to the continuous improvement of support processes. Requirements and Qualifications * Minimum Education Level: Bachelor’s Degree * Portuguese (Advanced \- Required), English (Intermediate \- Required), Spanish (Basic \- Required) * 3 to 5 years of experience 2512290202491579823