If you are passionate about innovation and seek to work in an agile, collaborative, and challenging environment, this could be your opportunity! The **IT Infrastructure Assistant** is the everyday hero of our company — the first point of contact for all technical issues faced by our employees. This professional is responsible for preparing equipment for new hires, delivering prompt and effective support, and ensuring our systems, hardware, and software operate without interruption. We are looking for someone with excellent communication skills, a consultative attitude in customer service, and strong diagnostic ability to guarantee a positive technology experience across the entire organization. For this opportunity, you must reside in **Joinville/SC or surrounding areas**, with a **hybrid work model**. **Attention:** This is an **affirmative action position for people with disabilities (PwD)**. **Responsibilities and duties** **Responsibilities and duties:** * **Onboarding/Offboarding**: Preparation, formatting, and configuration of Windows, Linux, and macOS computers for new employees. Entering equipment inventory information into our control system, assisting and participating in team projects. * **Support**: Providing Level 1 technical support to internal users, logging all tickets in our Service Desk tool (Zendesk). * **Hardware and software support**: Diagnosing and resolving issues related to hardware (laptops, printers, peripherals, networking equipment) and software (operating systems, corporate applications). * **Troubleshooting (diagnosis and escalation)**: Investigating and isolating the root cause of incidents through initial diagnostics and testing. When required, escalating and tracking resolution until service normalizes. * **Network support**: Providing basic support for network connectivity issues (Wi\-Fi, wired, VPN), identifying and escalating complex problems to the operations team. **Requirements and qualifications** **Requirements and qualifications:** * Experience in **technical support**, **Help Desk**, or **Field Service**; * Experience with operating systems (**Windows, Linux, and/or macOS**); * Familiarity with **remote access tools** and Service Desk systems; * Practical knowledge of **hardware maintenance** (assembly, diagnostics, component replacement). **Additional information** **Preferred qualifications:** * Technical or undergraduate degree in Computer Networks, Systems Analysis, Computer Science, or related fields. * Familiarity with fundamental **computer networking concepts** (TCP/IP, DNS, DHCP). * Basic understanding of **ITIL** (especially Incident Management and Service Request Management practices); * Basic knowledge of **IP telephony** and **PABX configuration**; * Technical certifications such as **ITIL Foundation** or Microsoft. * Knowledge of macOS. **Work model**: **Hybrid** * 8-hour daily schedule (Monday to Friday — Saturdays are not compensated); * CLT employment contract. **We are a Fintech**, a Payment Institution accredited by the Central Bank of Brazil, and **our purpose is to maximize business productivity through technology.** We offer a complete solution for receivables management, payments, invoice factoring, and serve over 200,000 customers — including self-employed professionals, microentrepreneurs (MEI), and large enterprises. Our dream began in 2010 in Joinville/SC, and we believe the sky is not the limit for our growth. That’s why our team is now spread across many regions of Brazil! **More than 1\.000 people dream alongside Asaas — collaboratively, innovatively, efficiently, with autonomy and freedom to soar high.** Soaring high requires resources to live and work better, plus freedom to manage them. Therefore, we welcome and care for our team by offering benefits that support both personal and professional growth: **For health and well-being:** We provide comprehensive medical and dental coverage with no co-payment, life insurance, medication purchase assistance, and support for physical activity. Additionally, Neon is our partner for financial wellness, and Zenklub supports physical and mental health (we offer 4 free monthly therapy or nutritionist sessions). At our headquarters, we also offer *quick massage.* **For meals and family:** Our meal benefit is flexible, delivered via a Visa-branded credit card. The balance can be used however each person chooses. At our headquarters, we offer *free food*, and for families, we provide childcare assistance, parental support programs, and extended maternity and paternity leave. **For education and growth:** Beyond a challenging and highly developmental environment, we offer an in-house training platform and education assistance covering 70% of tuition fees for undergraduate studies and language courses, as well as course and book purchases — so our team never stops learning. **For high-quality remote work:** We offer Home Office allowance, work equipment, furniture allowance, and have partnered with WOBA so our employees can use coworking spaces across Brazil whenever they wish. Explore our headquarters in Joinville/SC with **this virtual tour****!** **Extras, because the Dream Team deserves them:** We offer a *Day Off* in your birthday month, Happy Hour allowance, referral bonuses for new hires, annual goal-based bonuses, a Stock Options plan, and a relaxed, *no dress code!* environment.
João Silva
Indeed · HR
João Silva
Indeed · HR
