Administrative Assistant

Description

Job Summary: Customer service to cooperative members, registration analysis, bill issuance, contact with delinquent members, and support in cancellation processes. Key Highlights: 1. Support and guidance to cooperative members, with a focus on 24-hour assistance. 2. Experience in customer service via telephone and digital channels, delivered with empathy. 3. Opportunities for learning and development within a purpose-driven team. **Unicooper** is a company that believes people make the difference. We operate with a focus on **quality, responsibility, and efficiency**, constantly seeking to improve our processes and deliver the best solutions to our customers. We value a **collaborative, respectful, and continuously developing** work environment where each employee has space to learn, grow, and actively contribute to the company’s results. We encourage **proactivity, ownership mindset, and continuous improvement**, recognizing the effort and commitment of those who walk alongside us. At Unicooper, you will find **real challenges, learning opportunities, and a team that works with purpose**, building trust-based, partnership-oriented, and professionally evolving relationships every day. If you seek a place to develop, share ideas, and become part of a company that values both people and results, **Unicooper could be your next professional step**. **Responsibilities:** * Customer service to cooperative members via telephone, focusing on support, guidance, and routing of 24-hour assistance requests; * Support in registration analysis, verification of documentation and vehicle photos; * Issuance of duplicate bills and support for active collections, including CRM recordkeeping; * Contact with delinquent cooperative members and mediation with consultants, when necessary; * Support in cancellation processes, including analysis, retention efforts, bill generation, and control updates; * Contact with partner towing services to check availability and negotiate, as required; * Updating systems, spreadsheets, and operational records. **Requirements:** * Availability to work on a 12x36 shift schedule; * Availability to work onsite at Anita Garibaldi; * Prior experience in collections, including client negotiation and handling matters to resolution; * Experience in customer service via both telephone and digital channels, emphasizing quality, clarity, and empathetic communication; * Knowledge and practical experience with Microsoft Office Suite (basic to intermediate level), with ease in using spreadsheets, recordkeeping, and operational controls.