Administrative Analyst – Contract Termination

Description

Job Summary: In-person, telephone, and email support to clarify doubts and guide clients through the contract termination process. Key Highlights: 1. Experience in customer service and problem resolution. 2. Collaborative environment and a team that values people and results. 3. Focus on tasks and attention to detail. **Build your career at a market-leading real estate company!** **Anagê Imóveis** has been transforming stories and fulfilling dreams for 37 years, with a strong presence in Joinville and surrounding regions. We are a solid, innovative company built by people who believe in excellence, human relationships, and ethics in every transaction. We currently have an opening for the position of **Administrative Analyst – Contract Termination**. If you seek professional growth, wish to work in a collaborative environment, and want to join a team that values people and results, this is your opportunity! **Responsibilities and Duties** **What are the challenges for this role?** * Provide in-person, telephone, and email support to clarify doubts and guide clients through the contract termination process; * Send contract termination procedures to clients; * Receive vacancy notices; * Notify property owners about tenant departure; * Send the Possession Request Letter to the tenant; * Monitor the progress of the process; * Mediate negotiations between tenants and property owners; * Manage repairs, seeking viable solutions for both parties; * Formalize notifications to property owners, tenants, and guarantors via email; * Receive property keys and forward them to the department responsible for property owners; * Identify outstanding debts and send payment slips to clients. **Requirements and Qualifications:** * Completed high school education — undergraduate studies (in progress or completed) preferred; * Experience in customer service and problem resolution; * Proficiency in MS Office suite; * Organized and eager to learn; * Focus on tasks and attention to detail; * Excellent listener with ability to mediate conflicts. ✨ **Benefits that make a difference in your daily life** ✨ **Here, your Health is a priority** * Medical and dental plans * Option to extend health coverage to family members * Pharmacy discounts * Free psychologist sessions (telemedicine) * Free consultations with nutritionists and general practitioners (telemedicine) * Internal health care program **For your Nutrition** * Meal allowance or food allowance for meals and grocery purchases **Well-being and Quality of Life** * Gym and fitness studio partnerships (Wellhub) * SESC partnership for diverse programming * Language learning partnership * Corporate University with knowledge pathways and up-to-date content * Employee referral program with rewards and bonuses * Local partnerships and agreements **Mobility for your in-person commute** * Mobility allowance * Parking **Support and Care Moments** * Bereavement support for family members **If you identify with this opportunity, please submit your resume**