Junior Support Analyst

Description

Job Summary: Opportunity to work as a Level 1 Technical Support Analyst, providing user and system support, performing hardware and software maintenance, and contributing to process documentation at a credit recovery company. Key Highlights: 1. Providing Level 1 technical support and end-user assistance. 2. Supporting systems, applications, networks, and the Office 365 suite. 3. Performing hardware maintenance and organizing equipment inventory. **Who We Are:** Headquartered in Joinville, Santa Catarina, Schulze Credit Recovery was founded to meet the growing demand for increasingly sophisticated and specialized extrajudicial credit recovery services. Today, it employs over 1,000 professionals across strategically located branches in São Paulo/SP and Curitiba/PR. Schulze’s mission is to deliver efficient, professional, and respectful credit recovery services and solutions to all clients, employees, and partners. Focused on becoming the market reference for credit recovery in Brazil, guided by the following core values: respect, efficiency, transparency, proactivity, and seriousness. We seek new talents—individuals interested in mutual development and qualification. We believe company growth stems from teamwork and the collective effort of all our Talents. If this describes you—if you are innovative and have more to contribute—your place is at Schulze. **Job Responsibilities:** * Log, respond to, and resolve Level 1 technical tickets via GLPI, phone, email, and WhatsApp. * Provide end-user support for systems, applications, networks, and suites such as Office 365. * Create, unlock, and manage accounts in Active Directory and Microsoft portals. * Assist with software, printer, and peripheral installation and configuration. * Perform remote support and document solutions and processes. * Contribute to operational manuals and support documentation. * Provide on-site technical support at branch locations (Joinville, Curitiba, SP). * Perform hardware maintenance, workstation assembly, and cabling. * Organize equipment stock and inventory. * Support equipment relocation, new floor setup, and asset tracking. **Requirements:** * Education: Currently pursuing a technical or undergraduate degree in IT or related fields; * Experience in end-user support, computer configuration, and basic system support; * Tools and systems: Windows, basic Linux, Office 365 suite, remote support tools. **Benefits:** * Meal allowance or food voucher; * Transportation voucher; * Health insurance plan — Hapvida (after 1 year of employment); * TotalPass; * Profit Sharing Program (PPR); * Dental plan — Porto Seguro; * Birthday day off; * On-site cafeteria; * Childcare assistance; * Discounts with educational institutions and commercial establishments; * Employee Assistance Program (CARE).