Customer Service Analyst

Description

Job Summary: Customer service and monitoring of reports and delivery scheduling, resolution of pending issues, and presentation of performance indicators. Key Highlights: 1. Excellent customer service 2. Monitoring and resolution of pending issues 3. Presentation of performance indicators **We are hiring:** Customer Service Analyst *Employer operating in the Transportation sector* **Neighborhood: Vila Nova \- Joinville/SC** ✳ CLT employment contract CESS Full-time on-site work **Responsibilities:** * Deliver excellent service to customers; * Monitor delivery reports; * Coordinate with delivery/pickup scheduling; * Resolve pending issues; Present performance indicators; * Coordinate with traffic management; * Resolve daily pending issues; **Requirements:** \- High school diploma \- Skills in presenting performance indicators. \- Customer service skills; **Benefits:** * Meals provided at the company (BRL 3.37 per meal) * Transportation allowance * Pharmacy assistance * Sest Senat (gyms, courses, psychologists, dentists, physiotherapists, and nutritionists — all free of charge) \>\>\>Working hours: Monday to Friday \- 8:00 AM to 6:00 PM (with 1-hour lunch break) \>\>\>Salary Offer: BRL 2,300 initially / BRL 2,500 after 90 days \+ performance indicator bonus Type of position: Permanent CLT Compensation: Starting from BRL 2,300.00 per month Benefits: * Health plans and commercial discounts * Meal allowance * Transportation allowance