If you are passionate about innovation and people, seeking to work in a dynamic, collaborative, and challenging environment, this could be your opportunity to make a difference here at FGM. FGM Dental Group operates with the purpose of transforming lives through smiles, bringing health and self-esteem to people around the world. We work so that people can smile more and better, without fear of being happy! **Responsibilities and duties** * Perform initial analysis of MM/SD/FI incidents * Direct and manage requests with AMS providers. * Manage provider responses and oversee testing with users. * Provide technical support and handle improvements and incidents related to the module. * Perform configurations and functional specifications. * Constant contact with key users, suppliers, and third parties. **Requirements and qualifications** * Bachelor's degree in Systems Development, Computer Engineering, or related fields; * Proven experience with S/4Hana; * Experience managing demands and integrations with other systems; * ABAP knowledge; * Strong communication and user interaction skills; * Intermediate English proficiency. **Differentiator** * Certification in the field and/or SAP Academy; * Postgraduate degree/MBA in related areas. **Additional information*** **Initial benefits:** * Transportation allowance; * Meal voucher; * Food voucher; * Birthday gift; * Wedding gift; * Newborn gift; * Clarear Program: Emotional Support; * **Benefits after probation period:** * Health insurance; * Dental insurance (DentalUni); * Life insurance; * Partnerships with educational institutions; * Partnerships with language schools; * Childcare allowance; * Education incentive | After 12 months. *Check more information on our careers page via Gupy or on our website (**https://fgmdentalgroup.com**).* **Transforming Lives Through Smiles**, this is FGM's purpose. We are a pioneer and leading company in the dental whitening segment in Brazil, having developed and patented the first at-home dental whitening product in the country. We are present in over 100 countries, with a portfolio exceeding 400 products, always pursuing excellence and partnerships to transform smiles. FGM continues to grow. We have over 600 employees distributed across five manufacturing plants and three stores located in São Paulo, Porto Alegre/RS, and Belo Horizonte/MG, with expansion plans for additional stores in Brazil. We are guided by values such as scientific foundation, performance, agility, and passion. These values drive our daily work and allow us to build lasting relationships with dentists, patients, professors, and researchers throughout Brazil and abroad. We believe in the power of transforming smiles and strive to improve people's lives through our products. This is our mission and commitment, which also extends to our employees, as we are a united team for nearly three decades, offering the best solutions in aesthetic dentistry and implantology. Together, we are FGM, transforming smiles and making a difference in the dental field. Join the FGM Family and transform lives through smiles too!