We are looking for a Collection Supervisor with strategic operational vision, experience in indicator management, and proven ability to optimize processes and enhance team performance. Main Responsibilities: * Supervise collection operations, set targets, and ensure results. * Support team leaders and coordinate actions in complex cases and escalations. * Monitor and analyze productivity, SLA, recovery rate, and KPIs, proposing improvements. * Conduct training sessions, provide feedback, and develop team development plans. * Ensure service quality, compliance, and alignment with internal policies. Requirements: * Completed or ongoing higher education * Experience with Excel * Proficiency in PPT and Word * Knowledge of tools: Power BI, SQL, Python, Databases, various CRMs * Leadership experience * Excellent written and verbal communication skills Benefits: * Life insurance * Career development plan * Performance bonus * Meal allowance * Transportation allowance * Training * Competitive salary We are seeking someone who aligns with our culture and can drive performance. Do you feel connected with this opportunity? Join our team! Employment type: Full-time CLT Send your resume to: recrutamento@mjcobrancas.com.br WhatsApp: (47) 99691-0254 Job type: Full-time CLT Pay: starting at BRL 1,214.40 per month Benefits: * Life insurance * Meal allowance * Transportation allowance