Customer Support Representative

Description

Job Summary: Customer Technical Support Representative responsible for hardware diagnostics, process follow-up, and warranty support for IT products. Key Highlights: 1. Hardware and ERP system technical support 2. Customer service and process follow-up 3. Opportunity for professionals with or without disabilities **Technical Customer Support Representative** **Responsibilities:** * Customer service for process follow-up; * Hardware component and product diagnostics; * Creating and tracking support tickets; * Issuing and managing invoices in the ERP system; * Warranty support for IT products. **Preferred Qualifications:** ✔ Strong communication skills; ✔ Proficiency in reading and writing; ✔ Organizational skills and typing agility; ✔ Hardware knowledge; ✔ ERP system knowledge; ✔ Excel proficiency. **Benefits:** * Gympass; * Health insurance; * Parking; * Transportation allowance; * Meal allowance (R$ 27.00 per business day); * Partnerships for courses and university discounts; **This position is also open to persons with disabilities (PCD).** **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. Employment Type: Direct hire (CLT) Salary: R$2.280,00 per month Benefits: * Medical assistance * Free parking * Meal allowance * Food allowance * Transportation allowance Experience: * Information Technology (Mandatory) Work Location: On-site