Description: Requirements and Qualifications * High school diploma * Strong verbal and written communication skills * Active listening ability and empathy in customer interactions * Basic computer knowledge (Microsoft Office suite, web browsing, use of customer service systems) * Organizational skills, attention to detail, and efficiency in recording information * Availability to work on rotating shifts or schedules (where applicable) Responsibilities and Duties 1. Customer Service Provide inbound customer service via chat, email, or other digital channels Support customers by clarifying doubts and providing information about products, services, and processes Record and track requests, complaints, suggestions, and compliments in the system 2. Issue Resolution Analyze and resolve issues according to internal procedures and established deadlines Forward incidents requiring intervention from other departments, ensuring proper routing Monitor progress until resolution, keeping the customer informed 3. Communication and Relationship Management Maintain a courteous, empathetic, and professional demeanor in all interactions Ensure a positive customer experience, reinforcing the company’s image Identify opportunities for improving customer service processes 2512090203141855083