Job Summary: The professional will be responsible for customer service focused on industrial clients, operational support, logistics scheduling management, and demand follow-up. Key Highlights: 1. Customer service (SAC) focused on industrial clients 2. Management of pickup, delivery, and return schedules 3. Driver support and cargo tracking Responsibilities: 1\. Provide customer service (SAC) focused on industrial clients, supporting inquiries regarding delivery status, incidents, deadlines, and operational demands. 2\. Monitor and manage pickup, delivery, and return schedules, ensuring adherence to deadlines and alignment with relevant departments. 3\. Operate and update the customer portal, entering information, tracking requests, incidents, and delivery confirmations. 4\. Archive and control delivery receipts (proof-of-delivery documents), ensuring document organization and traceability. 5\. Assist and support drivers by clarifying routes, deliveries, pickups, returns, and incident handling during trips. 6\. Conduct daily follow-up with customers and the operational team regarding in-transit cargo and pending items. 7\. Maintain updated operational controls and reports as required by the logistics department. Requirements: Completed high school education. Experience in customer service routines. Working Hours: Monday to Friday, from 8:00 AM to 6:00 PM. Minimum Education Level: High School (Secondary Education) * Meal allowance: BRL 25.30/day * Transportation voucher (VT) * Dental plan * Life insurance
João Silva
Indeed · HR
João Silva
Indeed · HR
