Browse
···
Log in / Register
Job Summary: Responsible for customer service through various channels, handling support tickets, supporting representatives, and contributing to the continuous improvement of after-sales processes. Key Highlights: 1. Customer service and after-sales support 2. Technical assistance and warranty follow-up 3. Analysis of customer satisfaction indicators Responsible for customer service via phone, e-mail, or system, recording support requests and inquiries. * Provide customer service; * Monitor technical assistance tickets until resolution; * Send documents and track parts and warranties; * Support sales representatives on after-sales-related requests; * Analyze customer satisfaction indicators; * Contribute to the continuous improvement of after-sales processes. **Requirements** * Completed high school or currently pursuing a degree in Business Administration or related fields; * Experience in commercial areas; * Mechanical knowledge; * Excel proficiency; * Familiarity with CSW and Telecontrol systems is desirable. **Benefits** * Health insurance * Dental insurance * Utilcard benefit card * Meal allowance * Profit-sharing program * Day-off * Recreational activities If you identify with this opportunity, join our team!!
