**Description and Responsibilities:** **Working Hours:** 08:30 to 17:30 (Break: 1h) **Level:** Operational **Employment Type:** Tenured \- CLT labor code **Main Responsibilities:** Provide in-person and remote service to cooperative members, offering support and guidance on products, services, and electronic channels. Assist in opening and maintaining accounts, updating registration information, and formalizing financial transactions. Support proposals for products and services by conducting inquiries and verifying documents. Encourage the use of digital channels, guiding cooperative members in the secure use of tools. Support debt regularization and renegotiations in accordance with internal policies. Work collaboratively with the agency team, contributing to achieving commercial targets and customer satisfaction. Identify and report atypical financial transactions according to internal and regulatory standards. **Requirements:** Minimum education: Completed high school. Preferred: Ongoing higher education in Administration, Economics, Finance, or related fields. Previous experience in customer service or finance is desirable. Desired knowledge: * Customer service and sales techniques. * Financial products and services * Regulations in the financial and cooperative sectors. * Basic understanding of BACEN regulations. * Office Suite (Word, Excel, PowerPoint, Outlook). ANBIMA certification will be an advantage. **Benefits:** Health and wellness programs, Seniority allowance, Medical insurance, Dental insurance, ANBIMA certification aid \- 100% reimbursement of exam fee, Childcare allowance, Education assistance covering up to 80% of monthly fees, Birthday day off, Celebratory events, Gympass \- Partnerships with studios, gyms, and wellness apps, Profit Sharing (Annual), Development programs and coaching, Recognition for tenure at the cooperative, Life insurance, Telepsychology, Corporate University \- Courses and training, Meal and food allowance