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Engineering Network in Joao Monlevade
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Engineering Network
Joao Monlevade
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Location:Joao Monlevade
Category:Engineering Network
[mutirão] technical support representative64526708765954120
Indeed
[mutirão] technical support representative
Description: Learn about the requirements to register * Good typing skills and agility in using the computer. * Basic knowledge in computer science. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. Advantageous qualifications: * Knowledge of computer networks. * Higher education or technical courses in technology fields. * Previous experience in technical support or customer service. Behavioral competencies: * Communication and Friendliness: Ability to listen and express oneself clearly and kindly, creating positive connections with customers. * Teamwork: Collaborate with the team, sharing knowledge and experiences. * Empathy: Understand customer needs and feelings, providing humane support. * Resilience: Handle challenging situations efficiently, focusing on quality and speed. * Continuous Learning: Interest in staying updated on technology, processes, and products to improve service. This will be your day\-to\-day as a Technical Support Representative: * Provide technical support to customers via phone and digital channels, identifying and resolving connection failures and instability issues. * Guide customers on the correct use of equipment and services. * Record and monitor service requests in the system, ensuring follow-up and resolution within established deadlines. 2511130202461865751
R. Cel. Linhares Guerra, 100 - Centro, Itabira - MG, 35900-020, Brazil
Negotiable Salary
[Engineering Projects] Commercial Engineering Intern64524686132738121
Indeed
[Engineering Projects] Commercial Engineering Intern
**Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, and we have grown cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and are now present in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, focused on delivering excellent connectivity to our customers. If you are a professional passionate about what you do and looking to build a world of possibilities, we want to connect with you! **Responsibilities and duties** These will be your challenges as a **Commercial Engineering Intern**: * Collaborate in conducting technical feasibility studies; * Assist in analyzing bidding notices, RFPs, and RFIs; * Provide support to project execution teams; * Help prepare and present technical proposals; * Support administrative activities within the department; * Assist in controlling and organizing demands and backlog. **Requirements and qualifications** Do you identify with our challenge? You're one step away! Check out the requirements and come join us: * **Education**: Pursuing a bachelor's degree in Engineering, Computer Networks, or related fields * **Preferred**: Proficiency in Office Suite, knowledge of network topologies and georeferenced maps. **Additional information** **Discover our benefits:** * Internship stipend; * Meal allowance; * Transportation allowance; * Wellhub; * Free access to the Skeelo app: a virtual library with over 250 thousand books. **What are you waiting for? Come be a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering 100% fiber-optic **internet**, **fixed telephony**, **cable TV**, **security**, and **digital transformation** services, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and rank among the **top 20 in Brazil**, according to Anatel’s ranking. Our team, composed of over a thousand employees, is the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that promotes **personal and professional development**, always guided by our core values.
R. Cel. Linhares Guerra, 100 - Centro, Itabira - MG, 35900-020, Brazil
Negotiable Salary
[Mutirão] Customer Service Technician64524685831427122
Indeed
[Mutirão] Customer Service Technician
**Transforming connections through service!** If you have strong communication skills, enjoy challenges, and are interested in technology and computing, this opportunity is for you! As a **Customer Service Technician**, you will be responsible for providing technical support to our customers, ensuring that Internet connectivity and other Valenet services operate stably and efficiently. We are looking for someone with a collaborative spirit, energy, and a desire to grow. Here, every service interaction is an opportunity to make a difference in the customer experience by offering fast, technical, and humanized support. **Responsibilities and duties** This will be your day\-to\-day as a **Customer Service Technician**: * **Provide technical support to customers via phone and digital channels**, identifying and resolving connection issues and instability. * **Guide customers on the correct use of equipment and services.** * **Register and monitor service requests in the system**, ensuring follow\-up and resolution within established timeframes. **Requirements and qualifications** **Know the requirements to register** * Good typing skills and computer proficiency. * Basic knowledge of computing. * Willingness to learn and grow. * Excellent communication skills. * High school diploma. **Preferred qualifications:** * Knowledge of computer networks. * Higher education or technical courses in technology fields. * Previous experience in technical support or customer service. **Behavioral competencies:** * **Communication and Friendliness:** Ability to listen and express oneself clearly and kindly, building positive connections with customers. * **Teamwork:** Collaborate with the team, sharing knowledge and learning experiences. * **Empathy:** Understand customer needs and emotions, providing humanized support. * **Resilience:** Handle challenging situations efficiently, focusing on quality and speed. * **Continuous Learning:** Interest in staying updated on technology, processes, and products to improve service. **Additional information** **Salary:** * R$1\.598,76 **Working hours:** * 4x1 rotating shift schedule with working hours varying between 6:00 AM and 10:10 PM. **Discover our benefits:** * Meal voucher or food allowance; * Medical and dental care; * Wellhub; * Discounts on Internet plans; * Transportation allowance; * Life insurance; * Childcare allowance; * PCD dependent assistance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250 thousand books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure of 100% **fiber optic internet**, **landline telephone**, **cable TV**, **security**, and **digital transformation**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and rank among the **top 20 in Brazil**, according to Anatel's ranking. Our team, composed of over a thousand employees, is the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that promotes **personal and professional development**, always guided by our core values.
R. Cel. Linhares Guerra, 100 - Centro, Itabira - MG, 35900-020, Brazil
R$1,598/month
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