Collections Operator

Description

Job Summary: We are seeking an Internal Collections Agent with strong communication skills, organizational ability, and attention to detail to work in a dynamic and collaborative environment, seeking solutions and improvements. Key Highlights: 1. Working in a dynamic and collaborative environment with purpose and ethics 2. Focus on customer satisfaction and rapid problem resolution 3. Opportunity for professional growth and development **Internal Collections Agent** **Description:** We are an education-driven transformation company, operating in the market for 6 years, continuously pursuing improvements and growth while promoting achievements and customer satisfaction. We operate in a dynamic and collaborative environment grounded in purpose and ethics. We are looking for a professional to serve as an internal collections agent. For this role, we seek someone with strong communication skills to clearly convey payment-related information to responsible parties. If you are organized, communicate effectively, pay close attention to details, and enjoy thinking of workplace solutions and improvements, this position is for you! Join fatore and grow with us. **Main Responsibilities:** * Contact delinquent accounts by phone * Provide accurate information * Relay customer feedback to supervisor * Respond to complaints and resolve issues aiming for customer satisfaction * Ensure customer issues are resolved promptly; * Record payment agreements and/or payment commitments * Update internal spreadsheets **Requirements and Qualifications:** * Completed high school education * Understanding of the collections process * Basic mathematical skills * Proven track record of achieving targets * Excellent communication skills capable of building trust-based relationships; * Outstanding communication and organizational skills; **Additional Information:** * Unimed Health Plan * Uniodonto Dental Plan * Meal Voucher * Access to Total Pass * Flexible working hours * Birthday Day Off * Corporate e-learning platform for employees * Bonus programs Employment Type: Full-time CLT Salary: Starting from R$1\.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site