Can I Help

Description

Job Summary: In-person customer service, support, resolution of inquiries, guidance on products and services, assistance with system usage, and collection of feedback for improvements. Key Highlights: 1. Provide in-person customer service, offering support and resolving inquiries or issues. 2. Guide customers on products, services, and processes with clear and effective communication. 3. Handle complaints, seek satisfactory solutions, and escalate complex issues to supervision. **JOB: CAN I HELP** **Responsibilities:** \- Provide in-person customer service, offering support and resolving inquiries or issues. \- Track and record customer requests and tickets until resolution. \- Guide customers on products, services, and processes, ensuring clear and efficient communication. \- Assist with company systems and tools, providing instructions as needed. \- Collect customer feedback to identify improvements and collaborate with other departments. \- Handle complaints, seeking satisfactory solutions, and escalate complex issues to supervision. **Qualifications:** High school diploma; Prior experience in customer service, support, or roles involving direct public interaction; Basic computer skills (Microsoft Office: Excel, Word, PowerPoint). **Monday to Friday, 9:00 AM to 6:00 PM; Saturday, 9:00 AM to 1:00 PM** Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$1\.937,48 per month Benefits: * Medical insurance * Meal allowance * Transportation allowance Education: * High school diploma (Mandatory) Work Location: On-site