As a Junior Support Analyst, you will be responsible for providing technical support by logging and prioritizing user requests. You will resolve incidents, diagnose hardware, software, and network issues, and document solutions. Experience is required with ITSM tools, system installation and configuration, security practices, as well as knowledge of networking, printer troubleshooting, and foundational ITIL concepts. DESIRABLE KNOWLEDGE: Ability to receive, log, classify, and prioritize user requests. Competence in taking effective actions to resolve incidents and service requests, as well as addressing general inquiries. Conducts data collection activities of medium or low complexity under guidance. Writes and documents ideas and solutions clearly and comprehensibly / Incident Classification Familiarity with operating systems Ability to diagnose and resolve hardware issues on workstations and peripheral devices. Experience with ITSM tools for logging and tracking requests. Basic networking knowledge (TCP/IP, DNS, DHCP, Firewall, Proxy, Gateway) Ability to install, configure, and update applications and systems. Knowledge of security practices, such as antivirus, firewalls, and password management. Skill in resolving issues related to organization-specific software (e.g., office suites, ERP systems). Knowledge of printer troubleshooting Knowledge of AI Basic English proficiency Foundational ITIL knowledge; ability to manage and optimize cloud environments (AWS, Microsoft Azure, Google Cloud Platform), including service migration and cloud resource administration to ensure efficiency and security Proficiency in using and configuring monitoring tools such as Zabbix, Nagios, and SolarWinds for effective infrastructure management, with the ability to proactively identify and resolve performance issues. Minimum Education: Technical Course Desired Education: Information Technology, Technical Course Languages: English (Basic) * Meal/ Food Allowance * Transportation Allowance * Sul América Health Plan (Optional) * Life Insurance – MetLife * Total Pass