Job Summary: Contact customers to schedule and confirm services, organize the service appointment calendar, record information in the system, and support technical teams. Key Highlights: 1. Empathetic and courteous communication with customers 2. Essential support in service routing and prioritization 3. Team collaboration and respect for hierarchies Detailed Description: * Contact customers to schedule, confirm, and reschedule service orders; * Organize the service appointment calendar according to technician availability and service regions; * Accurately record information in the MK Solution system, keeping service orders up to date; * Support schedulers in team routing and prioritization of critical services; * Monitor rescheduled and canceled appointments, identifying root causes and proposing improvements; * Ensure clear communication with customers, emphasizing empathy and courtesy; * Report operational incidents affecting the schedule to the supervisor; * Comply with internal procedures and quality standards defined by management; * Maintain confidentiality of information and safeguard the company's image and reputation; * Contribute to a positive organizational climate by collaborating with the team and respecting hierarchies.
João Silva
Indeed · HR
João Silva
Indeed · HR
