Support Assistant

Description

Zucchetti is an Italian technology multinational that has been operating in Brazil for 14 years and maintains a presence in over 50 countries. With more than 800,000 customers, Zucchetti is Italy’s first and largest software developer, investing heavily in innovation and generating annual revenue exceeding BRL 9 billion. Through the union of people and technology, we create innovations that improve everyone’s lives. We know that our mission—to innovate in order to transform—is achieved solely through talented, purpose-driven individuals. We value personal stories and meaningful connections. Zucchetti talents embody core values such as collaboration, responsibility, autonomy, innovation, determination, and strong motivation! Our commitment to developing our talent is just as strong as their commitment to the company’s growth. We grow together! We are seeking new talents eager to join this outstanding team and a global company! **Position:** ---------- The professional will be responsible for delivering customer support, assisting with basic customer service and technical support activities. This role is essential to ensuring a positive customer experience, directly contributing to service quality, operational efficiency, and user satisfaction. **Responsibilities** --------------------- * Handle simple customer support requests via phone; * Register, update, and monitor support tickets in service management tools; * Execute standardized procedures, checklists, and predefined scripts; * Guide users on basic system usage questions; * Support initial resolution of technical issues; * Contribute to documentation and organization of the knowledge base; * Collaborate effectively with the team, adhering to support processes and best practices. **Requirements:** --------------- At Zucchetti, we seek professionals who wish to launch or advance their careers within an innovative, collaborative environment focused on continuous learning. We value individuals with strong growth motivation, a sense of responsibility, and dedication to excellence in customer service. **Technical Competencies** ------------------------- * Basic technical support knowledge (e.g., password resets, access, simple configurations); * Ticket registration and updating in service management tools; * Execution of checklists, scripts, and predefined procedures; * User guidance on simple usage questions; * Initial familiarity with tools such as Help Desk, CRM, and ticketing systems. **Behavioral Competencies** -------------------------------- * Interpersonal Skills * Collaborative Spirit * Autonomy and Responsibility * Integrative Analysis * Courage and Creativity * Learning Ability * Knowledge Sharing * Positive Approach * Results Orientation * Proactivity **What We Value as Zucchetti Culture** ------------------------------------------------ * Customer focus and solution orientation; * Positive interpersonal relationships and collaboration; * Autonomy paired with responsibility; * Integrative analysis and conscious decision-making; * Courage, creativity, and openness to new ideas; * Continuous learning and knowledge sharing; * Positive attitude, results orientation, and career proactivity. **Additional Information:** ----------------------- You will join a welcoming, modern, and collaborative environment that fosters professional development, well-being, and the building of a solid career. Zucchetti invests in training, knowledge exchange, and offers structured career development paths. **Work Model:** 100% on-site — Travessa Narazet Brusco, 80 – Centro, Concórdia – SC! **Benefits Offered at This Location** --------------------------------- São Camilo Health Plan — 50% of monthly premium; StarBem (Telemedicine) — fully covered medical, nutritional, and psychological consultations; GoGood & TotalPass — access to gyms and wellness services; ️ Life Insurance — 100% covered by the company; Profit-Sharing Plan (PPR) — up to 30% of salary, paid semiannually; Childcare Allowance — BRL 195.00 for 12 months (post-maternity leave); Transportation Benefit — 6% employee contribution; excess covered by the company; Corporate Agreements — full list available in the unit’s handbook; Education Allowance — 50% of tuition fee, capped at BRL 380.00 (post-experience); * Coffee and English — monthly online English practice session (45 min); Training Support — encouragement for courses, events, and professional development; Career Development Plan — structured pathways for professional advancement; Birthday Day Off — one complimentary day off for your birthday; Sandwich Tuesday — ham-and-cheese sandwiches + beverage; Popcorn Thursday — freshly popped popcorn every Thursday afternoon; Coffee & Fresh Fruit — available daily in the office; ️ Rest Area — cozy space with bean bags; On-site Parking — dedicated parking spot available at the company premises. **Vacancy open to Persons with Disabilities (PCD) | CLT employment contract!** If you wish to join a team that values innovation, personal growth, and well-being, this is your opportunity. Come build your future with us and leave your mark at Zucchetti!