Information Technology Analyst

Description

Job Summary: A professional to support system development, maintenance, and improvement; user support; and monitoring of the technology environment. Key Highlights: 1. Support for system development and improvement 2. Participation in the analysis of information system requirements 3. Monitoring of the technology and infrastructure environment **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 a.m. to 5:00 p.m., with a 1-hour lunch break. **Level:** Professional **Employment Type:** Permanent – CLT * Support system development, customization, and improvement; * Contribute to the maintenance and availability of technological resources; * Participate in analyzing requirements from all departments regarding the implementation or improvement of information systems; * Provide user support for questions regarding system usage or requests for system enhancements; * Respond to user-submitted tickets to resolve queries, requests, incidents, and system improvements; * Monitor and manage support for operational systems, as well as platform migrations; * Diagnose potential operational irregularities that may interrupt or compromise business operations; * Support administration of all backup routine operations; * Participate in monitoring the technology environment and support the sustainability of various technological solutions and applications deployed across our infrastructure; * Participate in monitoring the operation of infrastructure and IT equipment across departments, maintaining service quality; * Verify information and cybersecurity across all IT environments; * Analyze access release requests for various content types; * Maintain network security, including equipment, data, operating systems, and servers; **Requirements:** * Completed undergraduate degree in Computer Science, Information Technology, Computer Engineering, or related fields. **Benefits:** ACERCC \- Cultural, Sports and Recreational Association Copérdia and Crediauc, Annual Bonus, Childcare/Babysitter Allowance, Education Assistance, Longevity Bonus, ANBIMA Certifications, Payroll-Deductible Loan, Birthday Day Off, Health Plan, Dental Plan, PPR \- Profit Sharing Program, Private Pension, Life Insurance, Uniform, Meal Voucher