Customer Service Agent – Cashier

Description

Job Summary: A professional responsible for serving and supporting cooperative members by providing information, resolving inquiries, and processing financial transactions, while proactively promoting products and services. Key Highlights: 1. High-quality service and support to cooperative members 2. Proactive promotion of products and services 3. Maintaining up-to-date knowledge of cooperative procedures and policies **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, with lunch break. **Level:** Operational **Employment Type:** Permanent – CLT We are seeking a candidate with a completed or ongoing undergraduate degree in Economics, Finance, Business Administration, Accounting, Commercial Management, or related fields for the position of Customer Service Agent – Cashier! We are more than just a financial choice. For us, cooperativism goes beyond a business model—it is a philosophy of life aimed at transforming the world into a fairer, more balanced place with greater opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#Cashier As a **Customer Service Agent – Cashier**, you will be responsible for delivering courteous and efficient service and support to cooperative members, providing information about products and services, resolving inquiries, and referring matters to the appropriate departments when necessary. Your main responsibilities will include: * Opening and closing the cash register, recording all transactions performed during working hours; * Receiving payments; * Assisting cooperative members with payment processes, clarifying doubts, and providing information about products and services. * Identifying and resolving potential issues or discrepancies in the cash register, reporting them to your immediate supervisor when necessary. * Proactively promoting additional products and services to contribute to increased sales and member satisfaction. * Participating in regular training sessions and meetings to stay updated on cooperative procedures and policies. * Strictly adhering to security standards and procedures to prevent fraud and ensure the protection of members’ information. **Requirements:** * Experience in administrative roles involving systems, Microsoft Office, etc. * Experience in customer service and cashier operations. * Completed or ongoing undergraduate degree in Economics, Finance, Business Administration, Accounting, Commercial Management, or related fields. **Preferred Qualifications:** * Experience in financial institutions. * ANBIMA CPA Professional Certification. **Benefits:** Internal marketing initiatives, Seniority Bonus, Childcare Assistance, Education Assistance, Language Learning Assistance, Payroll-Deductible Loans, Profit-Sharing Program, Health Insurance, Dental Insurance, Private Pension Plan, Psychotherapy Program, Career Development Programs for Internal Professionals, Longevity Recognition, Life Insurance, Regular Training Sessions, Corporate University, Meal Voucher, Food Allowance, Transportation Allowance