Systems Assistant

Description

Job Summary: This role involves system support, user training on ERP, implementation of technologies, and database management, with a focus on continuous improvement of systems and processes. Key Highlights: 1. System and user support, and ERP training. 2. Implementation of new technologies and processes. 3. Database management and system corrections. Location: Headquarters Department: IT Working Hours: Business hours from Monday to Friday (Saturdays on rotating schedule) **Responsibilities and Duties** Provide support for systems and address user inquiries; Conduct user training on new ERP routines and modules; Implement new technologies and processes; Participate in system version updates; Log and track service tickets with ERP vendors; Correct ERP systems after ticket resolution; Fix database issues for file export; Perform SQL queries to assist incident analysis; Manage existing databases; Observe and comply with administrative and security policies and procedures; Ensure proper operation of company equipment and facilities. **Requirements and Qualifications** Preferably pursuing a degree in Information Systems or Computer Science. **Additional Information** No prior experience in the IT field is required. Schumann’s story began 27 years ago in the garage of a house in Seara, a city located in the western region of Santa Catarina state, with just over 16,000 inhabitants. Schumann has become not only a reality but also one of the leading companies in the furniture and home appliance sector in the state. Present in 70 different municipalities across southern Brazil, with over 90 stores distributed across Santa Catarina, Paraná, and Rio Grande do Sul, Schumann Furniture and Home Appliances has turned many dreams into reality. We have served more than 1 million customers nationwide. We’ve helped so many people achieve their goals! All this is thanks to our nearly 1,000 employees, who value the smile of every person who sees their dream come true when bringing home products that make life easier and better. We want to be part of people’s lives—anytime, anywhere. Thus, our e\-commerce was born. Schumann’s online store was designed with care and enthusiasm to bring happiness to more people across Brazil, through a much more practical and comfortable purchasing process. We rely on a highly qualified team of professionals, ready to deliver customer satisfaction from north to south of the country.